Rostering Officer

Gratis Home Care provides in-home aged care services, supporting people to live independently in their home.

As a result of an internal transfer we are seeking a Rostering Officer to join our team in our Head Office located at Taperoo. As a Rostering Officer you will play an important role in ensuring quality support services are delivered to our customers.

This is a key customer service role, you will be building relationships as you coordinate and schedule the delivery of services using our team of Gratis Community Support Workers. You will be the point of contact for our team of Support Workers, as well as customers.

What we offer:

• Ongoing training opportunities

• Fun and supportive team

• Opportunity to have a long term career with Gratis as we continue to grow

Key responsibilities of the role:

• Managing rosters to ensure all client services are scheduled, including confirmation calls, short notice placements, changes and cancellations

• Intermediate/Advanced computer skills are required for managing rostering systems

• Provide administrative support to the People and Culture function as required

• Ensure rostering is completed in advance, taking into consideration prebooked leave and new/exiting customers

• Liaising with customers, Support Workers and other service providers by phone/email

• Providing support and direction to Community Support Workers to ensure a quality service is provided to the clients they support

• Monitoring and maintaining Support Worker compliance documentation

Who we are looking for:

• Working hours 11am - 7pm Monday - Friday

• Strong customer service skills – someone who is friendly, empathetic and has a positive attitude

• Multi-tasking superstar – you will be happy to work in a fast paced work environment

• Problem solving skills – the ability to think outside of the box and offer options to our clients

Previous experience in a rostering or finance/accounts role would be advantageous - experience in a similar role is not essential, as on the job training is provided. Proficient/bilingual in Greek or Italian and English would be highly regarded but not essential.