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Bean Around Town
About the role In this role, you will be responsible for providing excellent customer service, taking customer orders and handling incoming phone calls. You will be an important point of contact for our customers, ens…
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About the role
About the role
In this role, you will be responsible for providing excellent customer service, taking customer orders and handling incoming phone calls. You will be an important point of contact for our customers, ensuring their orders are taken accurately and processed efficiently.
Key responsibilities
Answer incoming customer calls in a friendly and professional manner
Take and accurately enter customer orders
Respond to customer enquiries and provide helpful information
Confirm order details and ensure accuracy
Process orders efficiently and communicate with other team members
Customer Billing / Invoicing
Resolve customer concerns professionally and promptly
Maintain a positive and welcoming customer experience
Assist with general customer service / sales / admin duties as required
Welcome and assist walk-in customers in a friendly and professional manner
About you
Previous customer service experience
Excellent communication and phone skills
A friendly, positive and professional manner
Strong attention to detail and accuracy
Skilled in Microsoft 365, including Office and Teams
Proficient computer skills with intermediate data entry abilities
Experience in Netsuite - Customer Ordering / Billing / Invoicing preferred
The ability to remain calm and helpful in a busy environment
Strong organisational and time-management skills
Benefits
Friendly and supportive team environment
Training and ongoing support
Opportunity for ongoing employment and growth
sign in above to apply · via Jora
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