Business System Analyst

• Computer Systems Officer Level 3
• Temporary Full-Time up to 12 months from start date - possibility of extension
• Parramatta & Sydney Olympic Park

About us

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

About the role

We have an opportunity for a Business Systems Analyst to be part of our PMO, Technology & Communications Services Command. The Business Systems Analyst interfaces with business areas to identify and communicate business needs and intentions to facilitate the development, configuration, delivery and use of ICT solutions supporting business efficiency, productivity, regulatory compliance and strategy.

This role is best positioned as a Business Systems Analyst within the PMO Standards and Frameworks team. Its primary purpose is to work across the portfolio to uplift project management capability, improve consistency, and enable continuous improvement in how projects are initiated, governed, and delivered.

The role aligns to enterprise BA models where analysts operate as capability enablers, partnering with project teams, sponsors, and PMO stakeholders to define standardised processes, artefacts, and system usage patterns, rather than owning individual project solutions. The focus is on frameworks, standards, and ways of working, supported by fit-for-purpose tools.

Day-to-day, the BSA works within PMO Standards & Frameworks and collaborate with stakeholders to:

• translate business needs into clear standards, templates, and guidance
• support consistent use of PPM and governance systems
• identify systemic pain points and drive portfolio-level improvements
• support change adoption through documentation, guidance, and stakeholder engagement.

What makes this role unique is the strategic lens it applies, balancing operational support with longer-term improvement of PMO maturity, assurance, and delivery capability.

It suits candidates who enjoy influencing at scale, working across multiple stakeholders, and improving how organisations deliver projects, rather than focusing on a single solution or system.

View the relevant role description for more information on this role (e.g. essential requirements, key accountabilities, key challenges and capabilities required for the role)

What we can offer you

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:

• competitive salary;
• flexible work options;
• opportunity to purchase leave;
• annual leave loading;
• corporate wellbeing programs including seminars and the Fitness Passport;
• free annual influenza vaccination;
• salary packaging options via superannuation contributions or a novated vehicle lease;
• convenient location for public transport and to shops etc; and 
• in-house gym facilities. 

How to Apply

Applications can only be submitted electronically via the I Work for NSW website.

To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.

Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.

Please address each of the following Target Questions (500 word per question) in the text boxes provided in the online application or attach as a separate document.

Target Question 1:

Provide an example of when you were briefed by a Stakeholder who needed help developing an ICT business improvement solution for their Team. What steps did you take to identify what their needs were? How did you go about communicating any issues? How did you collaborate/negotiate with the stakeholder in order to develop the required solution?

Target Question 2:

Can you provide an example when you captured the business requirements and worked with a technical team to implement a fit for purpose solution? Detail the process workflow you followed and what the outcome was?

Your application must stand on its own merits, and the completeness and relevance of your application will determine if you proceed through to the selection process.

If you require any further information about this opportunity, please contact Megan Burton via (02) •••• •370.

To be eligible to apply for this role, you must meet one of the following statuses:

• an Australian Citizen;
• a permanent resident of Australia; or
• a New Zealand citizen.

Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force.

Our commitment to Diversity

At the NSW Police Force, we are proud to be an employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees where differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

We welcome applications from individuals with diverse skills, experiences, and backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disability, neurodiverse individuals, those from culturally and linguistically diverse communities, and people of all ages.

We understand that the recruitment journey may present unique challenges. If you:

• Identify as Aboriginal or Torres Strait Islander and would like support with your application,  please contact the NSWPF Aboriginal Employment & Engagement team at ••••@police.nsw.gov.au
• Identify as a person with disability and require further information on the role or adjustments to participate in the recruitment process, please contact the Inclusion & Diversity team at ••••@police.nsw.gov.au  
• Are transgender or gender diverse and want to learn more about our support options, please contact the Inclusion & Diversity team at PCC-INCLUSION@police.nsw.gov.au

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

For more information on applying for roles with the NSW Police Force click here

For Technical assistance please contact: taleosupportexterna@police.nsw.gov.au (Please include the word Taleo in the subject line)

Thank you for your interest in this role. We look forward to receiving your application.