Customer Service & Administration Coordinator

About us

Ribbons & Bows Cakes is a dynamic and growing cake design and production business based in Coburg North, Victoria. We specialise in creating beautiful wholesale cakes and desserts. Our team is passionate about delivering exceptional customer experiences and high-quality products that bring joy to our clients. We pride ourselves on our attention to detail, creativity, and commitment to customer satisfaction.

About the role

We are seeking a Customer Service & Administration Coordinator to join our team on a 12 Month Contract, with the potential to extend, at our Coburg North location. This is a key position that serves as the backbone of our customer interactions and operational efficiency. You will be the primary point of contact for our customers, managing enquiries, orders, and administrative tasks whilst supporting our team to deliver exceptional service. This role is crucial to ensuring smooth daily operations and maintaining our reputation for excellence.

Key responsibilities

• Managing customer enquiries via phone, email, and other communication channels, providing prompt and professional responses

• Processing customer orders accurately, including order details, pricing, delivery dates, and special requirements

• Maintaining detailed customer records and order documentation in our systems

• Scheduling cake orders and delivery appointments, liaising between customers and the production team

• Handling customer payments, invoicing, and follow-up on outstanding accounts

• Supporting the coordination of order deadlines to ensure timely production and delivery

• Responding to customer complaints or concerns with empathy and finding appropriate solutions

• Assisting with general administrative tasks including filing, data entry, and document management

• Maintaining a professional and welcoming demeanour with all customers and team members

• Supporting marketing and promotional activities as needed

What we're looking for

• Proven experience in customer service, administration, or a similar client-facing role

• Excellent communication skills, both written and verbal, with the ability to interact professionally with customers and colleagues

• Strong organisational and time management abilities, with the capacity to manage multiple tasks and priorities simultaneously

• Proficiency in computer systems and software, including email, spreadsheets, and customer management systems

• A customer-focused mindset with a genuine desire to provide outstanding service

• Attention to detail and accuracy, particularly when processing orders and managing information

• Problem-solving skills and the ability to remain calm under pressure

• A friendly, professional attitude with excellent interpersonal skills

• Flexibility and adaptability in a fast-paced environment

• Experience in the food, hospitality, or retail industry would be advantageous

What we offer

• A supportive and creative team environment where your contributions are valued

• The opportunity to be part of a growing business with potential for career development

• 12 Month Contract with the potential to extend employment with a stable position

• Competitive salary commensurate with experience

• A role that directly impacts customer satisfaction and business success

• A flexible workplace culture that values work-life balance

• The chance to work in a fun and creative industry

Apply now

If you are an enthusiastic and organised individual with a passion for customer service, we would love to hear from you. Please submit your CV and a cover letter outlining your relevant experience and why you would be a great fit for the Ribbons and Bows Cakes team.