Medical Receptionist - Icon Cancer Centre Richmond

• Join our existing administration team and support our specialists, nursing staff and patients coming in for regular treatments
• Permanent, Full-Time Role (Monday - Friday) no weekends!!  

About the Role:
Are you looking for a role where your work truly matters? Become an integral part of our team at Icon Cancer Centre Richmond, where we provide life-changing care to our patients. As a Medical Receptionist, you will be the warm and welcoming face of our centre, ensuring every patient’s journey is smooth, supportive, and seamless. This is a full-time, permanent opportunity with occasional shifts at our Epworth Freemasons location. If you’re ready to bring your skills and heart to a place that values both, this is the role for you!
  
What You’ll Do:

• Be the Friendly First Face: Greet every patient with warmth and compassion, making them feel comfortable and cared for from the moment they walk in.
• Keep Things Running Smoothly: Manage incoming calls, answer patient inquiries, and schedule appointments—each interaction is a chance to make someone's day a little easier.
• Precision in Action: Maintain top-notch attention to detail when entering patient information, processing billing, and managing patient records.
• Guide Patient Journeys: Monitor and oversee administrative care paths, ensuring every step is smooth and efficient for the patients you support.
• Handle Sensitive Information: Safeguard confidential patient information and ensure accurate management of medical records.
• Use Your Knowledge: Utilize your understanding of Medicare, DVA claims, and medical terminology to assist patients and keep everything on track.
• Be a Pillar of Support: Help our Workplace Health & Safety Officers carry out their roles and promote Icon’s vision and values across everything you do.  

What We’re Looking For:

• Experience in Healthcare: You’ve worked in a healthcare environment before and understand the importance of getting the details right.
• Strong Organizational Skills: You can manage your time like a pro, juggling multiple tasks while staying calm and collected.
• Exceptional Communicator: Your ability to connect with patients, carers, and colleagues helps build trust and ensures seamless communication.
• Tech-Savvy: You’re proficient in Microsoft Word and Excel, and ready to tackle administrative tasks with ease.
• Client Service Superstar: You’re passionate about providing exceptional service, creating a positive experience for every person you interact with.
• Knowledge of Medical Terminology: A basic understanding of medical terms and procedures helps you support the clinical team and patients with confidence.  

Why Join Us?
At Icon Cancer Centre, you’ll be more than just a receptionist—you’ll be a vital part of a team dedicated to changing lives. Every day, you’ll have the opportunity to make a real difference in the lives of patients and their families. Plus, you’ll be working in a supportive and compassionate environment that values growth, collaboration, and excellence.

This is your chance to turn your passion for helping others into a meaningful career. Join us and be the difference!
  
Icon Cancer Centre – Australia and New Zealand
Icon Cancer Centre are pioneers of private cancer care in Australia with over 35 years' experience. There are currently 45 cancer centres across Australia and a joint venture in New Zealand with several in development. These centres include a mix of dedicated medical oncology, haematology, radiation oncology and theranostics facilities, as well as comprehensive cancer centres that bring all services together under one roof, including research and pharmacy. Over half of Icon’s cancer centres are in outer-metro and regional communities delivering on our mission to bring the best possible care, closer to home.

For more information on our cancer services in Australia visit https://icongroup.global/en/our-services/cancer-services-australia/ and iconcancercentre.com.au

Here’s why our people choose us: 

Purpose, at Pace: We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.  
Impact, at Scale: We’re Australia’s largest dedicated provider of cancer care, with our global reach growing every day. Here you’ll know your work is making a difference.  
Connection, at Heart: Our work isn’t easy but it’s extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.  
Opportunity, at Hand: We’re constantly innovating. We deliver over 3.5 million patient interactions, in over 120 places, across 7 countries. Every week brings changes, growth and new opportunities.    

Our Culture and Benefits:
At Icon, we don’t just offer jobs—we offer careers that grow with you. Enjoy:

• Access to Novated Lease Options: Pay for your car, rego, insurance, fuel, and servicing with pre-tax earnings – potentially saving you thousands!
• Rewards Portal: Discounts and cash-back on experiences, travel, dining & shopping.
• Employee Assistance Program: Access confidential external counselling and support services. Talk about work, money, family and everything in between with extensively trained professionals.
• Development Pathways: We love hearing how we can help you thrive in your career! Set individual goals with leaders across the business and we’ll help you grow with us.
• Online Courses: Free access to an abundance of online courses in both clinical and non-clinical categories.
• Paid Parental Leave: Supporting you both personally and professionally.  

Excited to join Us?  
At Icon Group, we’re incredibly proud of our passionate, dedicated people and the life-changing work they do. Apply Now to join us and make a difference. You belong with a team that genuinely cares.

Visit https://icongroup.global/en/careers/our-people/stories/ ;to read the inspiring stories of our team members.

Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.  
  
Icon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.