Senior Manager - Ancillary Services

Senior Manager - Ancillary Services

Make a Difference Through Digital Health

About the Team

EMR Services maintains and evolves Monash Health's Electronic Medical Record, ensuring it supports safe, efficient and contemporary models of care. The team works closely with clinicians and digital specialists to optimise workflows, improve user experience and support the ongoing digital transformation of the health service. 

About The Role

We are seeking an experienced and strategic leader to join our Digital Applications & Architecture team as Senior Manager – Ancillary Services.

Reporting to the Head of EMR Services, this role leads the operational, technical and people management functions of Monash Health's Electronic Medical Record (EMR) Ancillary Services portfolio. You will oversee a team of approximately nine specialists and be responsible for the delivery, optimisation and ongoing support of critical EMR capabilities that underpin patient access, registration, security, tracking and other foundational workflows across the organisation.

As Senior Manager - Ancillary Services, you will lead the EMR capabilities that underpin patient flow, access, registration, security and foundational clinical workflows across Monash Health. Reporting to the Head of EMR Services, you will be responsible for maintaining operational stability while driving continuous improvement and supporting strategic change initiatives. Working in partnership with the Senior Manager - Documentation Services, you will help coordinate EMR delivery, workforce planning and project participation across a diverse portfolio of initiatives that require collaboration across multiple digital streams.

What We're Looking For

You are an experienced digital health or health technology leader who thrives in complex environments and enjoys balancing operational excellence with strategic thinking.

To be successful, you will bring:

• Significant experience leading teams within public healthcare and EMR environments.
• Demonstrated success delivering and supporting EMR workflows and services.
• Strong people leadership skills, including coaching, mentoring and workforce planning.
• Experience engaging and influencing senior clinical, operational and executive stakeholders.
• Highly developed communication, stakeholder management and problem-solving abilities.
• A relevant tertiary qualification in Information Technology, Health Informatics, Computer Science, Health Information Management or a related discipline.

Experience in healthcare or digital health is highly regarded.

Desirable qualifications include postgraduate studies and industry certifications such as ITIL, Prince2, PMP, CHIA, TOGAF or SAFe.

 Why join Monash Health?

This is more than a digital role—it's your chance to transform healthcare at scale. Working at the intersection of clinical care, technology and innovation, you'll help create smarter digital solutions that improve patient outcomes and support the clinicians who deliver them every day

At Monash Health, you will:

• • Lead a state-wide service with real impact
  • Work within a values-driven, purpose-led organisation
  • Be part of a connected network of clinical, academic and system leaders
  • Help drive innovation, inclusion and better health outcomes

We also offer:

• • The opportunity to make a real impact on patient experience
  • A supportive, collaborative team environment
  • Ongoing learning and development opportunities
  • The chance to be part of Victoria’s largest public health service

For a confidential discussion and to explore this opportunity further, please reach out to Robert Dashwood  by email- ***************@monashhealth.org

To view the Position Description, click the link below

Our Culture and Values 

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement. 

Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence. 

You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do. 

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.  

If you're passionate about helping clinicians embrace digital innovation and want to influence the future of healthcare at scale, we'd love to hear from you.

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’

Applications will be screened upon receipt and selection activity may commence prior to the closing date. 

Applications close: 6th August 2026