Service & Operations Manager – Plumbing & Electrical | $120k + Bonus

GHS Plumbing & Electrical is growing, and we’re looking for an experienced Service / Operations Manager to take ownership of the day-to-day performance of our plumbing, HVAC and electrical service teams.

If you’re an experienced plumber, trade supervisor, service manager or operations leader who knows how to run tradespeople, solve problems, keep customers happy and drive results, this could be your next move.

This isn’t a role where you sit behind a desk watching spreadsheets all day.

You’ll be right in the middle of the operation, supporting technicians, working with dispatch, reviewing jobs, solving problems, coaching the team and making sure we deliver a high standard of service every day.

• Lead and support our plumbers, electricians and apprentices

• Hold technicians accountable to performance and quality standards

• Run regular one-on-ones, toolbox meetings and performance reviews

• Coach technicians on customer service, communication and job performance

• Work closely with our Plumbing/Electrical Team Leader

• Help recruit, onboard and develop new team members

• Build a strong culture of accountability, professionalism and teamwork

You’ll take ownership of key operational KPIs including:

• Revenue and sales performance

• Technician productivity and utilisation

• Average job value

• Quote conversion

• Callback and warranty rates

• Customer satisfaction

• Job completion rates

• Labour efficiency

• Materials and job profitability

• Technician attendance and performance

You’ll know what’s happening across the operation and take action when something isn’t performing.

• Work closely with dispatch and administration to keep jobs moving

• Make decisions when schedules change or problems arise

• Assist with escalated customer issues

• Review problem jobs before they become bigger problems

• Ensure technicians have the information, materials and support they need

• Improve communication between the field and office teams

We want customers who would confidently recommend GHS to their friends and family.

You’ll ensure our team:

• Arrives professionally

• Communicates clearly

• Provides customers with options

• Completes quality workmanship

• Leaves jobs clean and organised

• Handles complaints quickly and professionally

• Follows up when something hasn’t gone to plan

• Maintain high workmanship standards

• Ensure required job documentation is completed

• Monitor plumbing and electrical compliance requirements

• Review callbacks and identify recurring issues

• Conduct job and technician audits

• Maintain strong WHS standards

• Ensure company procedures are consistently followed

Ideally, you’ve come from a plumbing, electrical, HVAC or home-services background and understand what it takes to run a successful field service operation.

You might currently be a:

Senior Plumber

You’re ready for the next step if you:

• Have strong leadership skills

• Understand trades and field service

• Can manage different personalities

• Are comfortable holding people accountable

• Have strong customer service instincts

• Understand KPIs and commercial performance

• Can make decisions without needing constant direction

• Are organised and proactive

• Can identify problems and actually fix them

• Want responsibility and ownership rather than just another job

Trade qualifications are highly regarded, particularly plumbing experience, but strong service-management experience will also be considered.

Competitive salary package based on experience, with the opportunity for performance-based bonuses.

Tools Provided

Phone, laptop and everything required to manage the operation effectively.

This isn’t a dead-end management position.

As GHS continues to grow, there is an opportunity for this role to develop into broader senior operations / general management responsibility.

You’ll have the authority to improve systems, develop people and influence how the business operates.

We don’t want someone who simply maintains the status quo.

We want someone who asks:

“How can we make this better?”

GHS Plumbing & Electrical is a growing Melbourne home-services business providing plumbing and electrical services to residential customers.

We’re building a business based around great people, strong systems, accountability and an exceptional customer experience.

We’re looking for someone who wants to be part of that growth and help us take the next step.

If you’re an experienced tradesperson or service leader who’s ready to move into a serious operational leadership position, we want to hear from you.

Apply today and tell us why you’d be the right person to lead the GHS service operation.