Crisis Support Workplace Trainer (CWST)

Lifeline Direct (LLD) is a wholly-owned subsidiary of Lifeline Australia. LLD focuses on supporting the development and ongoing implementation of suicide prevention and community wellbeing programs in the regions which we operate while looking for opportunities to grow Lifeline’s services in geographical areas where they do not currently exist.

LLD encompasses Lifeline Centres in Hunter region, Central Coast, Eastern Suburbs-Bondi, New England North West, Northern NSW, Geelong and South West Victoria, Northern and Western Melbourne. Our specialised and targeted services operate nationally via a telehealth model.

About the Position:

As a Crisis Support Workplace Trainer, you will play a pivotal role in maintaining consistency and best practice in high-quality crisis support. You will empower Lifeline Direct's Crisis Support volunteers and employees with the skills, confidence, and best-practice approaches needed to provide exceptional support to people in crisis.

In this rewarding role, you will:

• Work as a trainer & assessor to administer the delivery of the Crisis Supporter Workplace Training (CSWT) for voice for both volunteers and employees.
• Mentor and support Crisis Supporters (both volunteers and employees), working collaboratively with Centre staff and the Centralised In-shift Supervisor (CISS) to foster capability, confidence, and professional growth.
• Develop and deliver impactful professional development sessions to support our Crisis Supporters to maintain and improve their skills and practice.
• Champion training excellence by holding and maintaining Lifeline Australia Trainer annual accreditation requirements.

Desired Skills & Experience:

• Hold current Training & Assessment qualifications (Certificate IV TAE or higher).
• Currently registered with Lifeline Australia as an accredited CWST Trainer.
• Be an active accredited Crisis Supporter with a minimum of 100 hours on the phones.
• Strong organisational skills.
• Demonstrated understanding of continuous quality improvement, Equal Employment Opportunity and Workplace Health & Safety.
• Demonstrated high level of professional ability, flexibility and capacity to work calmly and constructively in emergency situations.
• Demonstrated understanding and commitment to Lifeline Australia and Lifeline Direct voice crisis support policies & procedures.
• Commitment to working as part of a team supporting Crisis Supporters.
• Sound communication and written skills enabling you to deliver constructive feedback to staff, Crisis Supporters and students.

In return we offer:

• Salary packaging benefits
• Friendly and flexible work environment
• Knowledge that you will be part of a team helping to make a difference to your community.

Sound interesting…we would love to hear from you! Applications Close: Sunday 16th August 2026.

Candidates wishing to apply for this position should provide a current resume and cover letter outlining their ability to meet the position requirements.

Successful candidates must be able to provide and maintain a Working with Children Check (for paid work) and National Criminal History Record Check.