Project Manager

About CapillaryCapillary offers an Intelligent Customer Engagement platform to retailers and consumer businesses managing the entire life cycle of customer data from acquisition, analysis, insights, and activations. Over 400 marquee brands across 30+ countries, including global conglomerates like Tata, Shell, VF Brands, Walmart, Al-Futtaim, KFC, Starbucks, Madura Garments, and Landmark Group, trust Capillary to enable easy and seamless consumer experiences. With over 600 million consumers and 50000 stores on the platform, Capillary is Asiaʼs leading SaaS Product Company. Over 500 Capillary associates across 14 global offices are continually innovating to find new ways for brands to make their consumersʼ lives easier and experiences memorable. Capillary is backed by Warburg Pincus, Sequoia Capital, Norwest Venture Partners, Qualcomm Ventures, and American Express Ventures.Capillaryʼs tech stack is always at the forefront of cutting-edge technologies that work at a huge scale.
Job DescriptionWe are seeking a highly skilled and experienced Project Manager to join team. The ideal candidate will have a strong technical background, excellent project management skills, and a proven track record of successfully delivering SaaS products. As a Project Manager, you will be responsible for overseeing the entire project lifecycle, ensuring the successful delivery of high-quality software products on time and within budget. The Project Manager will also be responsible for planning, executing, and closing projects, ensuring they are completed on time, within scope, and on budget.
This role involves coordinating with cross-functional onshore as well as offshore teams, managing internal and external client relationships, and ensuring the successful delivery of application development and integration projects.
Key Responsibilities: Requirement Gathering: Define project scope, objectives, and deliverables. Understanding business requirements leading to BRD and documenting the acceptance criterionProject Planning and Execution: Develop detailed project plans, including timelines, resource allocation, milestones and budgets, ensuring that all projects are delivered on time, within scope, and within budget.Documentation and Reporting: Maintain comprehensive project documentation, including project plans, status reports, and post-project evaluations. Prepare and present project reports to senior management and clients.Technical Expertise: Possess a deep understanding of the technical aspects of the SaaS product, including architecture, infrastructure, and development processes. Collaborate with the development team to ensure technical feasibility and alignment with project goals.Quality Assurance: Implement and oversee testing and QA processes to ensure product functionality, performance, and reliability.Stakeholder Management: Act as the primary point of contact for clients, ensuring clear communication and managing client expectations. Regularly update stakeholders on project progress, risks, and issues.Continuous Improvement: Continuously evaluate and improve project management processes and methodologies.
Required Skills and Qualifications: 4+ years of experience in project management, preferably in a B2B SaaS environment.Deep understanding of software development lifecycle (SDLC), Project management methodologiesProficiency in project management tools (e.g., JIRA, Trello, CogniSaaS)Proven record of driving results in a high-growth environmentStrong Team and stakeholder management skillsKnowledge of Agile and Scrum methodologiesAbility to collaborate and work effectively with other teams / team members – Delivery, Technology, Product Management, Analytics etc.Excellent presentation, verbal and written communication skillsDeep understanding of industry issues, a vision for growth and a passion to build Capillaryʼs position in the industryPrior experience in the Client Facing role
Good to have skills: • Basic understanding of DevOps practices and tools.• Relevant certifications such as PMP, ITIL, Six Sigma, is a plus.• Experience as techno-functional project manager