Centre Operations & Customer Experience Manager

Pay: AU$30.00 – AU$40.00 per hour
Job description:Join our growing education centre and make a real difference!
Reports to: Business OwnerIMPORTANT: This is an operations and customer-experience management role, not a teaching position.We're looking for a warm, organised and highly reliable person who enjoys working with children and families and is looking for a stable, long-term part-time opportunity.
Success Tutoring Caroline Springs is a growing English and Mathematics tutoring centre supporting primary and secondary students through personalised, skills-based learning.We are looking for a Centre Operations & Customer Experience Manager to take ownership of the day-to-day running of our centre and become the friendly face of Success Tutoring for our students, parents and tutors.This is not primarily a teaching role.
We are looking for someone who is naturally organised, energetic, warm and great with people — someone who can keep the centre running smoothly while creating an exceptional experience for our students and families.
As the Centre Manager, you will be responsible for the day-to-day operations of the centre, including:Welcoming students and parents and creating a warm, positive environmentManaging daily centre operations and ensuring sessions run smoothlyManaging student bookings, attendance and enquiriesCommunicating with parents regarding sessions, make-ups, memberships and general enquiriesBuilding strong relationships with families and creating an excellent customer experienceCoordinating tutors and ensuring they have what they need to deliver their sessionsManaging student files, resources and centre administrationFollowing and maintaining centre procedures and systemsFollowing up leads, trials and prospective familiesSupporting student enrolments and membership growthFollowing up enquiries and helping convert trials into ongoing membershipsSupporting marketing activities and local community engagementMonitoring the presentation, cleanliness and organisation of the centreHandling day-to-day issues and resolving parent/customer concerns professionallyProviding regular updates to the business owner on centre performance and operational mattersTaking ownership of the centre and continuously looking for ways to improve
We're looking for someone who is:- Naturally bubbly and positiveYou genuinely enjoy interacting with children, parents and people.- Excellent with childrenYou don't necessarily need to be a teacher, but you must be comfortable engaging with children and creating a welcoming environment.- Great with parentsYou are confident communicating with parents professionally, calmly and warmly.- Extremely organisedYou can manage multiple things happening at once without becoming overwhelmed.- A great multitaskerA busy centre may have students arriving, parents asking questions, tutors needing assistance and enquiries coming through at the same time. You need to be able to prioritise and keep everything moving.- Comfortable with technologyYou should be comfortable using apps, booking systems, email, spreadsheets and basic computer systems. Training will be provided on our specific systems.- A strong communicatorYou can communicate clearly with children, parents, tutors and management.- Customer-focusedYou understand that parents are trusting us with their children and that customer experience matters.- Reliable and consistentWe are looking for someone who wants a stable, long-term part-time role and can commit to the centre consistently.- Takes ownershipWe don't want someone who simply waits for instructions. We want someone who sees a problem and thinks, "How can I fix this?"
Previous experience in any of the following would be advantageous:Centre managementAdministrationCustomer serviceReceptionChildcareEducationRetail managementHospitality managementOffice administrationCommunity/customer-facing rolesTeaching qualifications are NOT required.
What matters most to us is your personality, reliability, organisation, customer-service skills and ability to build relationships.
Why Join Us?Stable long-term part-time opportunityWork in a positive and family-focused environmentBe part of a growing education businessOpportunity to take genuine ownership of centre operationsTraining and support providedOpportunity for the role and responsibilities to grow as the centre growsWork with children, families and a supportive teamOpportunity to develop into a senior operations/management role in the future
If you are someone who:loves working with people, is fantastic with children, enjoys talking to parents, is highly organised, can multitask like a pro and brings positive energy into everything you do — we'd love to hear from you.You don't need to be a teacher.You need to be someone we can trust to run the centre.
How to ApplyPlease submit your resume along with a short cover letter explaining:Why you are interested in the roleYour experience working with children/customersYour availabilityWhy you believe you would be a great fit for Success Tutoring Caroline SpringsWork Location: In person