Medical Receptionist

Perth Pain is a modern specialist pain management practice with consulting rooms at Hollywood Medical Centre, Nedlands and Murdoch Square. We are committed to delivering compassionate, patient-centred care and pride ourselves on providing an exceptional experience for every patient.

Due to continued growth, we are looking for an enthusiastic and professional Medical Receptionist / Administration Officer to join our friendly team on a part-time basis, working approximately 20–25 hours per week across 3–4 weekdays.

As the first point of contact for our patients, you will play an important role in creating a welcoming and professional experience. Working closely with our clinical team, you will assist with patient administration, appointment coordination and the smooth day-to-day operation of the practice.

Your responsibilities will include:

• Delivering exceptional customer service to patients in person and over the phone

• Managing appointment bookings, referrals and procedure scheduling

• Coordinating patient enquiries in a professional and timely manner

• Preparing clinic lists and maintaining accurate patient records

• Data entry, scanning and electronic filing

• Assisting with medical billing and payments (training provided)

• Supporting the clinical team with general administrative duties

• Providing reception cover during staff annual leave and sick leave when required

We are looking for someone who is organised, reliable and genuinely enjoys helping people.

To be successful in this role you will have:

• Excellent communication and interpersonal skills

• Outstanding attention to detail and organisational ability

• Strong computer skills and confidence using Microsoft Office

• The ability to manage multiple priorities in a busy environment

• A professional, compassionate and patient-focused approach

• High levels of integrity and respect for patient confidentiality

• The ability to remain calm, empathetic and professional when supporting patients who may be experiencing chronic pain or distress

• A willingness to learn and contribute positively to the team

The following would be advantageous, but are not essential:

• Experience using Gentu medical practice software

• Previous medical reception or specialist practice experience

• Experience with medical billing

Applicants with strong customer service or administration experience from other industries are encouraged to apply, as comprehensive training will be provided to the successful candidate.

At Perth Pain, we believe our people are our greatest asset. We foster a supportive, respectful and collaborative workplace where team members are encouraged to grow professionally.

We offer:

• A welcoming and supportive team environment

• Comprehensive on-the-job training and ongoing support

• Opportunities for professional development and career progression

• Stable part-time hours of approximately 20–25 hours per week, with flexibility to increase or decrease hours based on operational requirements and leave coverage

• The opportunity to make a meaningful difference in the lives of patients living with chronic pain

If you are passionate about providing outstanding customer service and would like to join a professional specialist medical practice dedicated to excellence in patient care, we would love to hear from you.