Patient Experience Coordinator

Taking care of people is our reason for being   

At Sydney Adventist Hospital, fondly known as the San, caring for people is at the core of who we are. It’s what drives us to deliver exceptional outcomes for our patients and it’s a shared sense of purpose that extends to everyone who works here.

Some of the exceptional benefits we offer include

• As a not-for-profit, we offer salary packaging that can reduce the amount of tax you pay, which can leave you with thousands of dollars more in your pocket.
• Up to 14 weeks paid parental leave 
• Discounted gym membership for you and your family using Fitness Passport
• Great on campus amenities including cafés, gift shop, florist and even a hairdresser
• We have many other benefits as well, see a complete list of all our other Employee benefits and discounts when you meet us!

What you will be doing in this role 

The Patient Experience Coordinator is responsible for leading and driving the organisation's patient experience transformation agenda by implementing strategies, governance frameworks and improvement initiatives that embed patient-centred care across Adventist HealthCare.

The role analyses patient feedback, complaints and experience data to identify trends and opportunities for improvement, develops reporting and performance measures, and leads projects that enhance patient outcomes and service quality.

You’ll also provide expert change management support, engages and influences executives, clinicians, consumers and other stakeholders, and fosters a culture of continuous improvement, collaboration and service excellence. As a people leader, the position promotes a positive, patient-centred culture aligned with the organisation's mission and values while supporting teams to deliver measurable improvements in patient experience and organisational performance.

This is a permanent part-time, 4-day per week position.  

Who we’re looking for

This role is ideal for someone who enjoys connecting with others, takes pride in delivering accurate, quality work, and thrives in a fast-paced, patient-centred environment. Experience in a healthcare setting is valued, as it demonstrates familiarity with medical terminology and the dynamics of a clinical space, however this is not essential. You’ll have:

• Strong commitment to patient experience
• Ability to inspire, influence, lead and motivate people
• Exceptional communication and presentation skills with an ability to communicate to a broad range of audiences
• Experience in applying change management principles/practices within a healthcare setting
• Proven team player who builds strong, collaborative relationships at all levels of the organization
• Resilience, flexibility, and adaptability
• Commitment to personal and professional growth and development and a desire to support others

About Us

Adventist HealthCare Limited (AHCL) operates several businesses including Sydney Adventist Hospital (fondly known as the San), San Day Surgery Hornsby, San Radiology & Nuclear Medicine and Sydney Adventist Hospital Pharmacy. The San is NSW’s largest private hospital which was founded in 1903. We are proudly faith-based and have a proven history of being industry pioneers in ground-breaking research and delivering superior patient care. As a not-for-profit, we continually reinvest in cutting-edge technology and facilities, providing exceptional outcomes for our dedicated team of 2500+ employees, 1400 Accredited Medical Officers, 300 volunteers and the community we serve.

What to expect

Successful candidates will be required to complete a range of pre-employment checks and assessments. These vary and could include professional references, functional questionnaire, a national police check, working with children check, vaccination evidence, among others.  

How to apply 

If you see yourself in this role, then we’d love to hear from you. Simply click on the ‘Apply’ button and we’ll keep you up to date on how your application is progressing.

Applications will be reviewed as they are received and progressed to interview and appointed if deemed suitable. Therefore, we encourage you to Apply Now to avoid disappointment.

If you would like to know more, then please feel free to contact our Talent Acquisition Partner, Olivia Jacobs on *******@sah.org.au. Please note that no applications via email will be accepted.