Trade Store/Operations Manager - Wellington

Trade Store/Operations Manager – Wellington

• Attractive salary + KiwiSaver + excellent benefits
• Genuine career progression opportunities with ongoing training provided
• Diverse and inclusive team environment
• Monday–Friday, (40 hours per week)

About the role:

Step into the role of Store/Operations Manager for Potters Interior Systems, Wellington branch (a NZ Division of CSR), where you will lead warehouse, customer service, and store operations to ensure efficient product flow and an exceptional customer experience. Your leadership will drive operational efficiency, service quality, and safety performance—supporting strong commercial outcomes and contributing to the overall success of our branch network.

This role is currently based in Petone, Wellington, with the branch scheduled to relocate to a new purpose-built site in Kaiwharawhara, Wellington in the next few weeks.

Key Responsibilities:

• Lead and develop the branch/trade store team, driving strong communication, performance, and a positive, safety‑focused culture.
• Oversee daily operations including warehouse, customer service, and store activities to ensure efficient product flow and excellent customer experiences.
• Manage inventory and stock processes such as stock levels, stocktakes, and cycle counts to maintain accuracy and availability.
• Ensure WHSE, quality, and customer standards through compliance, issue resolution, and achieving on‑time, in‑full delivery targets.
• Utilise the SAP system to manage inventory, stock movements, purchasing processes, and operational reporting, ensuring data accuracy and efficient workflow across both branches.

What you bring to the role:

• Experience in operational or warehouse/store leadership, with strong people skills and the ability to build rapport and lead a team.
• Solid operational and commercial awareness, including stock management, inwards/outwards goods processes, and understanding of industry trends.
• Strong organisational and communication skills, supported by system capability and the ability to manage customers, suppliers, and internal stakeholders effectively.
• Commitment to safety and compliance, with good WHSE knowledge and the ability to uphold a safety‑first culture.
• Experience within the trade/commercial sector (hardware, building products, industrial supplies).

What we offer

We strive to support your professional and personal growth. Here are some of the perks you'll enjoy as part of the CSR team:

• Attractive salary and benefits, including access to exclusive discounts and offers.
• Supportive and collaborative culture that fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
• Care and wellbeing offer with access to an employee assistance program.
• Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands

How to Apply:

Just click on the Apply for this job button.

We encourage you to apply even if you don't meet 100% the requirements. If you're passionate about making a positive impact and you see yourself in this role, we'd love to hear from you!

To find out more about us, visit (potters.co.nz)

 At CSR, we're building a better future together.

We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems.  

 At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stage.

We have a strong commitment to workplace health and safety and the wellbeing of our people. Successful candidates will be required to undertake a pre-employment medical including drug and alcohol screening and a background check.