Service Operations & Automation Lead

ABOUT THE ROLE

Lead the operational engine behind Pickles' digital environment. In this hands-on leadership role, you will guide a team of Ops and Automation Engineers while driving reliable, scalable and secure outcomes across identity, endpoint, network and service management platforms. You will combine technical depth with practical team leadership, helping improve how work is prioritised, delivered and continuously uplifted across IT.

What you will be doing

• Lead, mentor and support a capable team of Ops and Automation Engineers.
• Coordinate team priorities across BAU, initiatives, escalations and service improvement work.
• Act as a senior escalation point for complex operational issues and Major Incidents.
• Drive automation, standardisation and modern engineering practices that reduce manual effort and improve consistency.
• Lead key operational functions such as CAB, Major Incident Management and service escalations.
• Provide technical oversight across identity, endpoint, network, monitoring, ITSM and automation platforms.
• Work closely with Service Operations, Service Desk, Security, Platforms, Architecture and business stakeholders to align priorities and delivery.
• Maintain strong governance, risk awareness and operational standards across team outputs.

ABOUT YOU

• Proven experience in IT operations, platform engineering, automation or a similar enterprise technology environment.
• Experience leading technical teams, including coaching, workload coordination and performance oversight.
• Strong hands-on capability across platforms such as Entra ID, Active Directory, Okta, Intune, Automox, Palo Alto, Zscaler, Meraki, SolarWinds, Dynatrace, Jira and Confluence.
• Strong PowerShell scripting and API integration skills, with experience guiding others in automation practices.
• Experience operating in ITIL-aligned environments, including Incident, Problem, Change, Request, Major Incident and CAB processes.
• A practical, outcome-focused leadership style with strong communication, prioritisation and stakeholder engagement skills.
• Confidence representing the team in broader IT forums, vendor discussions and operational decision-making.

WHY WORK FOR PICKLES

Since 1964, Pickles has powered trusted marketplaces that bring people together and deliver value for our customers. As Australia's leader in asset remarketing, we offer the scale, variety and momentum to help our people do meaningful work and build rewarding careers.

• Up to five extra days of leave each year and the opportunity to earn an annual bonus after a qualifying period.
• Cash vouchers and formal recognition awards.
• Study assistance for relevant courses or qualifications, with genuine career pathways available.
• Paid parental leave for primary and secondary carers.
• Referral bonuses for bringing talented people into Pickles.
• Access to our Employee Assistance Program for you and your family.

We value diversity and inclusion and encourage Aboriginal and Torres Strait Islander peoples and those from diverse backgrounds to apply.

Only suitable candidates will be contacted. Reference and criminal history checks apply. Internal applicants must have completed 6 months’ probation.