Food and Beverage Attendant

About the Role

To provide a warm, friendly, and efficient food and beverage service to our residents and other guests, ensuring exceptional service standards are delivered and always maintained in line with resident expectations.

Role responsibilities

• Assist in creating a warm and welcoming environment for all residents and guests
• Ensure that resident and guest requests and queries are responded to promptly and effectively and an exceptional service is always delivered
• Familiarise yourself with the food and beverage offering to answer any questions residents and guests may have
• Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately
• Ensure an efficient and safe delivery of all food and beverage orders in line with resident expectations
• Set up, clear and promptly service tables after use to ensure that residents and guests can be seated in a timely manner
• Ensure the dining areas are clean and well always presented and assist with cleaning duties as required
• Deal with resident and guest complaints in a friendly and efficient manner and escalate complaints and comments as required
• Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures

Qualifications, Experience and Skills 

• Responsible Service of Alcohol (RSA) Certificate
• Food Handlers Certificate
• Completion of accredited Barista Course (desirable)
• One year of experience working in a similar role and/or environment
• Ability to work under pressure and juggle competing priorities in a busy environment
• Proven communication and interpersonal skills with an engaging and friendly personality
• Ability to take initiative and resolve queries in a practical and positive manner

Our Employee Value Proposition 

LDK villages have established a reputation of being ‘truly happy places’ for residents. We know that this can only be achieved if our team feel connected, respected and valued. When you join LDK, you will be joining a for-purpose, values-led, people-first organisation that empowers and invests in our employees to develop, nurture and grow individual professional capability. You will work in a friendly, open and welcoming environment.

Benefits

• Competitive salary package  
• Free on-site parking  
• Purchased leave options, giving you the flexibility to take extra time off when you need it
• Salary packaging with novated leasing options  
• Rewards and retail discounts program   
• Free daily coffee/tea/standard beverage for all staff 
• Continuous professional development and promotion opportunities  
• Excellent company culture underpinned by Love, Decency and Kindness (LDK)  
• Beautiful workplace environment at all our villages  
• On-site cafes and restaurants available to staff  
• Celebration of cultural events amongst staff and residents 
• Employee referral bonus and retention bonus