Specialist Medical Secretary

A specialist private clinic located at the Greenslopes Private Hospital is seeking a friendly and organised Secretary to join our team.

Our clinic supports two specialists — a Neurologist and a Paediatrician — and we are looking for someone who thrives in a dynamic medical environment and genuinely enjoys helping patients and families.

This is a full-time role, initially casual with the intention to transition to permanent employment. A 9-day fortnight can be discussed with the right candidate.

Our clinic operates Monday to Friday, with occasional Saturdays.

You will be an important part of our clinic and the first point of contact for many of our patients and families, playing a key role in ensuring the smooth day-to-day operation of the clinic. This is a role for someone who takes pride in getting the details right and is confident managing the busy administrative and billing requirements of a specialist private practice.

Duties will include:

• Managing appointments and specialist schedules across 6 days a week

• Greeting patients and families and providing warm, professional and exceptional service

• Managing and maintaining accurate and confidential patient records, correspondence and clinical documentation

• Liaising with specialists, GPs, allied health professionals, hospital staff and other healthcare providers as required

• Processing private, Medicare, DVA and private health fund billings

• Managing accounts and following up outstanding administrative matters

• Handling phone and email enquiries

• Ensuring referrals, reports, correspondence and other important documentation are actioned promptly and accurately

• Maintaining a calm and professional environment within the clinic

The ideal candidate will:

• A minimum of 6 months' experience as a specialist medical secretary/receptionist

• Have exceptional attention to detail — you notice the small things

• Have excellent organisation skills, be highly motivated, able to multitask effectively and prioritise competing demands

• Have excellent written and verbal communication skills

• Be proactive, switched on and able to use initiative

• Have the confidence to work independently and productively during quieter periods, and efficiently under pressure during busy periods

• Possess strong conflict resolution and problem-solving abilities

• Be confident using practice management software, billing item codes, and handling confidential patient information

• Have the ability to work collaboratively with specialists, GPs, allied health professionals and hospital services when required

• A warm, friendly and compassionate manner when dealing with patients and families

• Be proficient in Eclipse and Xestro (highly desirable)

• Supportive and friendly team environment

• Opportunity for long-term growth within the clinic

• Convenient location within Greenslopes Private Hospital with on-site car parking and street parking available

• Flexible casual role with pathway to permanent full-time employment

• A 9-day fortnight may be considered for the right candidate

If you are an experienced medical secretary who encompasses exceptional attention to detail, strong initiative, accountability, and a warm nature, we would love to hear from you.

Please submit your resume (with at least two referees) and a cover letter outlining your suitability for the role. Please note only shortlisted candidates will be contacted.