Clinic Manager

About the role

Lead the daily running of the clinic, work alongside Dr Isha and our dermal therapy team, and champion the client experience from first enquiry through to aftercare.

Key responsibilities

• Oversee the daily running of the clinic, including rostering, stock management and facilities

• Own day-to-day reception duties, including greeting clients, managing appointment bookings and handling phone/email enquiries

• Lead, coach and manage a multidisciplinary team, building a positive, high-performance culture and supporting ongoing development

• Manage recruitment, onboarding and performance processes

• Ensure the clinic operates in full compliance with AHPRA requirements and relevant cosmetic/injectables regulations, coordinating closely with clinical staff to safeguard safe, high-quality patient care

• Maintain rigorous infection control, consent and record-keeping standards

• Keep policies, procedures and accreditation requirements up to date

• Champion the Addesso client journey: personalised, educational and pressure-free, from first enquiry through to aftercare

• Drive treatment sales, retail performance and clinic KPIs

• Identify and lead local marketing, promotions and business development initiatives

About you

• Proven experience as a Clinic Manager, Practice Manager or similar senior leadership role, ideally within aesthetics, cosmetic medicine, allied health or a related field

• Solid understanding of AHPRA compliance and regulatory requirements relevant to cosmetic/aesthetic clinics (or a demonstrated ability to get across these quickly)

• A track record of driving sales performance and hitting commercial targets

• Confident, motivating people-leader with experience managing clinical and non-clinical teams

• Excellent organisational skills and sound commercial/financial acumen

• Outstanding communication skills and a genuine passion for client care

• Proficiency with clinic management/booking software highly regarded

About us

Addesso is a doctor-led skin and aesthetics clinic in Townsville, known for delivering exceptional results and an elevated client experience across our range of cosmetic injectables, skin treatments and aesthetic services. Our close-knit team of dermal therapists delivers a genuinely personalised approach to skin health and facial aesthetics. We don't believe in one-size-fits-all treatment menus or hard sells; every client journey starts with an unhurried consultation and is built on honesty, education and real results.

Benefits

• Full-time position with a competitive salary, based on experience

• Leadership role with genuine autonomy and input into business direction

• Supportive, growth-focused team environment

• Staff treatment discounts and ongoing professional development

• The opportunity to shape the future of a growing Townsville clinic