Dual Role- Administration Support / Support Worker

Position Summary:

This dual role is responsible for delivering a combination of high-quality administrative support and direct care services to clients. The position plays a key role in ensuring both the smooth operation of the service and the wellbeing of clients, supporting them to live independently and achieve their personal goals.

Key Responsibilities:

Administration Support

• Greet and assist visitors, answer telephone and email inquiries in a professional and timely manner
• Maintain accurate client and staff records, including data entry and database management
• Prepare documentation and reports as required, including meeting minutes and compliance documents
• Schedule staff shifts, establish staff roster, client appointments, and transport as needed.
• Order office supplies and maintain inventory
• Assist with audits, reporting, and general office upkeep
• Handle confidential information with discretion and professionalism
• Maintain accurate and up-to-date compliance registers for staff and clients, including certifications, licenses, training records, and other required documentation, ensuring all compliance obligations are met in a timely manner

Support Worker Duties

• Assist clients with activities of daily living such as personal care, meal preparation, and medication reminders
• Support clients with community access, appointments, and social or recreational activities
• Build positive relationships with clients and their families/carers
• Follow individual support plans and risk assessments
• Report changes in client condition, incidents, or concerns promptly to appropriate personnel
• Promote independence, choice, dignity, and respect for all clients

Key Selection Criteria:

Essential

• Demonstrated experience in administration or customer service
• Experience (or strong interest) in community services, disability, aged care, or related support work
• Proficient in Microsoft Office (Word, Excel, Outlook) and confident using digital systems
• Strong interpersonal and communication skills
• Ability to work independently and as part of a team
• Excellent time management and attention to detail
• Valid Driver’s Licence and reliable vehicle (if role requires travel)
• Current First Aid & CPR (or willingness to obtain)
• Relevant clearances (e.g., NDIS Worker Screening, Working With Children Check, Police Check)

Desirable

• Certificate III Individual Support, Community Services, Business Administration
• Experience working with vulnerable individuals or those with complex needs
• Knowledge of privacy, confidentiality, and safeguarding requirements

Work Environment:

• Mix of office-based work and community/client-facing duties
• May include occasional weekend or evening shifts depending on client needs
• Must be adaptable to changing schedules and priorities

Benefits:

• Supportive and values-driven team environment
• Opportunities for professional growth and cross-training
• Flexibility and job variety
• Making a meaningful difference in clients’ lives

Casual or Part time

• Send Resume to admin@communitynurse.com.au

Job Types: Part-time, Casual

Pay: $32.00 – $40.00 per hour

Benefits:

• Professional development assistance

Application Question(s):

• Do you have experience working in the NDIS sector?
• Are you organised, able to multi-task and prioritise tasks?
• Do you have certificate 3 in disability and in administration?

Licence/Certification:

• NDIS Worker Screening & Working With Children Check (Preferred)
• National Police Check (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person