Team Support Officer Infringement Services (Pool)

Drive Change, Connect Communities 

Working for the Department of Transport and Major Infrastructure (DTMI) allows you to play a part in connecting the people of Western Australia. We are a progressive organisation.  We are leaders in providing safe, accessible, sustainable, and efficient transport services and solutions that promote economic prosperity and enhance the lifestyles of all Western Australians.

The Opportunity

We are looking for Team Support Officers to join our infringement services team based at Innaloo.

As a Team Support Officer in Infringement Services, you will support the Team Leaders and Manager in the daily supervision of a fast-paced dynamic processing team. 

In this role, you will contribute to the management of infringements by investigating and resolving complex infringement-related matters, including escalated cases, complaints, payment enquiries, and processing errors, providing well-considered recommendations and responses. You will analyse issues, identify trends, and contribute to continuous improvement by recommending enhancements to processes, procedures, and systems.

You will collaborate with internal and external stakeholders, provide advice on the interpretation of relevant legislation, and support the preparation of high-level correspondence. In addition, you will act as a subject matter expert, contribute to quality assurance activities, and support capability development within the team through coaching, knowledge sharing, and maintaining key documentation.

For further information about the role, we encourage you to review the attached Job Description Form (JDF) and contact Christine Mason at ***************@transport.wa.gov.au.

There is currently one (1) permanent and multiple fixed term positions available for immediate filling with the possibility of extension and / or permanency.

Suitable applicants will be placed in a pool from which appointments will be made for this or similar future vacancies (fixed term or permanent) that arise within the next 24 months from date of first appointment across DTMI. 

About you

• Passion for providing excellent customer service
• A genuine love for helping people and solving complex problems.
• Demonstratable great team supervisory abilities.
• Analyse and interpret data and information.
• Work well with technology and efficiently operate a range of computer systems.
• Thrive in a fast-paced environment and carry out a variety of duties through being flexible and adaptable to suit customer needs.
• Maintain a high level of service delivery to meet client demand, dealing with complex, contentious and sensitive enquiries.

As part of our team, you will enjoy

• A competitive salary, and 12%employer contributed superannuation and salary sacrifice options.
• Generous leave entitlements including 4 weeks’ annual leave, 3 public service holidays yearly and long service leave every 7 years.
• A fabulous employee assistance program with a range of services and support channels
• Access to flexible working arrangements including working from home or alternate work location for enhanced work life balance.
• Not just a job, but an opportunity to develop your career across other areas of transport.
• A varied and exciting role where you will handle a wide range of customer enquiries.
• Training and support to set you up for success, we have a strong team culture.

We prioritise employee wellbeing and collaborate with the community to create a thriving, connected state. Learn more about our commitment to you, click here.

How to Apply

Apply online by clicking the ‘Apply for Job’ button and provide the following documents in Word or PDF format:

1. A detailed CV that clearly outlines the skills and experiences you have gained in relation to the job description; and
2. A two (2) page summary outlining the key responsibilities and achievements you have had during your career in the context of the Job Description Form (JDF) and Selection Criteria.
3. Please, nominate two (2) referees who can provide feedback on your capacity to meet the Work-Related Requirements. At least one of the referees should be your most recent, immediate supervisor.

Applications for this opportunity close at 3pm on Monday, 24 August 2026. Please ensure your application is submitted on time, as late applications will not be accepted.

The DTMI may conduct further search activities or extend the closing date, if required to supplement the field of applicants.

Our commitment to a diverse and inclusive workplace

DTMI is committed to building a thriving workforce that reflects the diversity of our customers and our community. We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, members of the LGBTQIA+ community, and people from culturally and linguistically diverse backgrounds.

If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process, please contact our Recruitment Team at ***********@transport.wa.gov.au or (08) 6551 6***.