Team Support Officer Infringement Services

The Opportunity

We are looking for Team Support Officers to join our infringement services team based at Innaloo.

As a Team Support Officer in Infringement Services, you will support the Team Leaders and Manager in the daily supervision of a fast-paced dynamic processing team. 

In this role, you will contribute to the management of infringements by investigating and resolving complex infringement-related matters, including escalated cases, complaints, payment enquiries, and processing errors, providing well-considered recommendations and responses. You will analyse issues, identify trends, and contribute to continuous improvement by recommending enhancements to processes, procedures, and systems.

You will collaborate with internal and external stakeholders, provide advice on the interpretation of relevant legislation, and support the preparation of high-level correspondence. In addition, you will act as a subject matter expert, contribute to quality assurance activities, and support capability development within the team through coaching, knowledge sharing, and maintaining key documentation.

For further information about the role, we encourage you to review the attached Job Description Form (JDF) and contact Christine Mason at ***************@transport.wa.gov.au.

There is currently one (1) permanent and multiple fixed term positions available for immediate filling with the possibility of extension and / or permanency.

Suitable applicants will be placed in a pool from which appointments will be made for this or similar future vacancies (fixed term or permanent) that arise within the next 24 months from date of first appointment across DTMI. 

About you

• Passion for providing excellent customer service.

• A genuine love for helping people and solving complex problems.

• Demonstratable great team supervisory abilities.

• Analyse and interpret data and information.

• Work well with technology and efficiently operate a range of computer systems.

• Thrive in a fast-paced environment and carry out a variety of duties through being flexible and adaptable to suit customer needs.

• Maintain a high level of service delivery to meet client demand, dealing with complex, contentious and sensitive enquiries.

How to Apply

Apply online by clicking the ‘Apply for Job’ button and provide the following documents in Word or PDF format:

1. A detailed CV that clearly outlines the skills and experiences you have gained in relation to the job description; and

2. A two (2) page summary outlining the key responsibilities and achievements you have had during your career in the context of the Job Description Form (JDF) and Selection Criteria.

3. Please, nominate two (2) referees who can provide feedback on your capacity to meet the Work-Related Requirements. At least one of the referees should be your most recent, immediate supervisor.

Applications for this opportunity close at 3pm on Monday, 24 August 2026. Please ensure your application is submitted on time, as late applications will not be accepted.

The DTMI may conduct further search activities or extend the closing date, if required to supplement the field of applicants.