Showroom Consultant

About the Role

Our Dandenong South showroom showcases premium glass, ceramic, porcelain, and natural stone pool tiles and offers customers an immersive and tactile experience.

The Showroom Consultant works to bring pool dreams to life by guiding customers through a personalised hands‑on design journey, offering expert advice on colours, trends and product range every step of the way.

This is a full-time permanent role working Monday to Friday from 8:00am to 4.30pm. However, casual opportunities also exist for regular Mondays and Wednesdays.

Responsibilities also include:

• Managing incoming inquiries and requests with promptness and a high level of service to ensure effective and timely resolutions and a seamless customer experience.
• Building and maintaining ongoing relationships with customers.
• Processing orders and coordinating with internal teams on stock availability and order fulfilment. Updating and maintaining customer records and sales order details in our SAP CRM systems.
• Contributing to the continuous improvement of our customer service processes and procedures and assist with administrative tasks as needed.

What We Offer

• A highly competitive salary with annual review
• A supportive, values‑driven, family‑owned business
• A team‑focused culture with regular events and recognition programs
• A lovely workspace with free onsite parking
• Full training provided

About You

You’ll be a warm people person who enjoys working as part of a close-knit team and naturally builds rapport and exudes confidence. Essential skills and experience include:

• Previous experience working in a similar consultative sales role.
• A passion for providing exceptional customer service.
• Highly proficient communication skills both verbal and written.
• A natural flair for design, colour, and finishes.
• Experience with order processing, invoicing and stock management (ideally using an ERP (SAP
• desirable) and/or CRM system.
• Administration skills including MS Office proficiency and an eye for detail and accuracy.
• Solutions driven with effective time management and problem-solving skills.

Desirable (but not essential) is an interior design background or qualification (or currently studying).

About Us

The Pool Tile Company is Australia’s leading supplier of pool and outdoor tiles. Proudly 100% Australian owned, we work with the country’s best pool builders, landscapers, and architects, offering the broadest range of mosaic and stone tiles and exceptional service. With rapid growth and exciting expansion ahead, there’s never been a better time to join our team.

Applicants must have the right to work in Australia and be currently residing in Melbourne. Sponsorship is not available.