Medical Imaging Administrator

Multiple opportunities are available, with a 12-month fixed-term and ongoing positions across part-time and full-time hours.

Join Medical Imaging Services at The Royal Melbourne Hospital and play an important role in supporting patients throughout their care journey.

As a Medical Imaging Administration Officer, you will provide welcoming, professional customer service while managing patient bookings, registration and reception activities. You'll provide clear appointment and preparation information, respond to patient enquiries and concerns, and work closely with Administration Team Leaders and clinical teams to ensure a smooth patient experience.

Key Accountabilities

• Provide professional and welcoming customer service to patients and visitors.
• Manage patient bookings, registration and reception activities accurately and efficiently.
• Provide clear and appropriate information to patients about appointments and preparation requirements.
• Respond to patient enquiries and concerns, escalating issues to the Team Leader when required.
• Complete general administration and daily operational tasks across Medical Imaging.
• Work collaboratively with the Medical Imaging team to support safe, efficient and patient-centred services.

About You

You are a customer focused administration professional who brings:

• Strong customer service, interpersonal and communication skills
• Excellent written and verbal communication, including a professional telephone manner
• Proven clerical and administrative experience with strong attention to detail
• Accurate keyboard and computer skills
• Previous experience within a healthcare environment would be advantageous

Benefits of Working at RMH

• Meaningful Work
  Make a real difference in the lives of patients, families and our community.
• Career Growth
  Access learning, development, and diverse career opportunities.
• Supportive Culture & Belonging
  Join in a diverse and values-led organisation built on kindness, collaboration and inclusion.
• Innovation
  Help shape the future of healthcare through research, technology and new models of care.
• World-Class Excellence
  Work alongside leading healthcare professionals at one of Australia's premier public hospitals, within the Parkville Precinct—one of the world's leading biomedical and research precincts.
• Enjoy great employee benefits
  Salary packaging of up to $12,000 tax free and generous leave entitlements, including additional annual leave and a monthly accrued day off for eligible full-time staff (role/EBA dependent).
• Work in the Parkville Precinct
  Work in the Parkville precinct with excellent public transport, onsite parking options and access to staff health services.

Interested?

Click Apply to review the job description and to submit your application, including a cover letter and resume.

Interviews may commence as applications are received. Early applications are encouraged as the role may close once filled.

All appointments are made subject to a satisfactory Criminal History Record Check and satisfactory Working With Children Check.

The RMH is committed to creating a culturally safe environment as a collective responsibility. We draw on our principles of self-determination, equity, accountability, and shared learning to create a culturally responsive health system that challenges how we strive for continuous quality improvement to meet the expectations of the communities and patients we serve.

RMH is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with the Child Safe Standards.

As a leader in healthcare, we recognise the need to foster a culture of equity, inclusion, and belonging. We encourage people of all backgrounds, identities, and abilities to apply, and will provide adjustments to support equitable participation.