Retail manager

About the role

We are seeking an experienced Retail Manager to lead the day-to-day operations of our car wash and detailing outlets. This is a customer facing leadership role responsible for managing teams, ensuring service excellence, driving sales and executing smooth operational performance.

Key responsibilities

• Oversee daily operations across one or more outlets
• Lead and manage frontline staff, including detailers, cashiers and service coordinators
• Ensure high standards of customer experience and satisfaction
• Manage stock levels, procurement, inventory control and vendor relationships
• Monitor and improve KPIs including revenue, customer retention, service times and feedback scores
• Handle customer issues, resolve complaints and ensure timely service delivery
• Implement marketing campaigns, upsell services and drive customer engagement
• Maintain compliance with safety, hygiene and quality protocols

About you

• Relevant diploma level qualification or higher
• Minimum 1 year experience of retail or service outlet management
• Prior experience in the automotive, hospitality or franchise operations space will be highly regarded
• Strong people management and team leadership skills
• Proven track record of hitting sales and customer service targets
• Excellent communication and interpersonal skills
• Basic proficiency in POS systems, scheduling tools and MS Office and/or Google Workspace

About us

Guru Kirpa Wash Club Pty Ltd trading as Silver Sponge HandCar Wash Garden City provides a local, high-quality car wash service to the Perth community.