Customer Engagement Consultant

Make a Real Difference – Every Day!

About Us

As part of a global company, Tunstall is the market leader of telecare solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live safely in the place of their choice. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families with our emergency medical devices and 24/7 call centre support.

What There Is

That feel-good feeling to help people who need itGreat training and onboarding into the teamAmazing and supportive leadersSecure a full-time, 38-hour-per-week role that is worked during business hours - no weekend or evening work!Hybrid working opportunities for the right people who have suitable home equipment (once fully trained)

About The Role

As a Growth and Customer Engagement Consultant, you will deliver high-quality end-to-end customer service, supporting community, government, and direct Tunstall clients. You will recommend suitable Tunstall products and services, manage leads, and ensure a seamless onboarding experience for new and existing customers.

Your role is key to providing an exceptional customer experience, maintaining accurate records, and supporting the growth of Tunstall’s client portfolio.

Responsibilities

Be a primary point of contact (via phone and email) for product and service enquiriesEngage with clients and key stakeholders to provide end-to-end support to complete the onboarding process for new alarmsRespond to new and current client telephone calls and online enquiriesManage assigned leads, follow up on opportunities, and support campaign initiativesAccurately complete all documentation and admin requiredRecommend the most suitable products, explaining how they work to existing and new clientsAnswer alarm enquiries for new customersTroubleshoot non-urgent medical alarm enquiries

The Successful Candidates Will Have

The ability to demonstrate empathy and patience, be an engaging 'people person'Proven experience in customer service or salesExcellent resilience and listening skillsAbility to think on your feet and make decisionsComputer-literate with the ability to pick up new systems quicklySuperb phone manner and attention to detail with written communicationsHave a positive, team-player mindset

Why join Tunstall?

We offer a range of benefits to support your success and wellbeing:

Competitive salaryFree onsite gym and coffee machineFun cultural team events and recognitionCompany-paid employee wellbeing counselling, plus perks and discountsTraining opportunities in a performance-for-purpose companyFree parking (onsite and nearby)

Diversity and Inclusion

At Tunstall, we’re proud to champion diversity in backgrounds, experiences, and perspectives. We warmly welcome applications from Aboriginal and Torres Strait Islander peoples, as well as individuals across all communities, identities, abilities and lived experiences.

Ready to Apply?

You need to have the appropriate Australian work eligibility rights, plus we make the onboarding process easy by covering the cost of required checks once you’ve got the role, including your Police Check and NDIS Worker Check.

If you want a role with real purpose, APPLY NOW and join a team where every call matters.