Retail Store Lead

About the role

Join the team and take ownership of the home of the world's most creative underwear brand at Sunshine Plaza.

As our Retail Store Manager, you'll make sure the store looks unreal, runs smoothly and performs at its best every day. You'll lead and support your team, manage rostering, create a standout customer experience, drive sales and KPIs, oversee visual merchandising, product launches, inventory and all the little details that keep the store humming.

This isn’t a role for someone who wants to wait around for instructions. You’ll own it.

If you love retail, back yourself, enjoy leading people and get a kick out of making things better, this is a seriously good role to make your own.

What You’ll Be Doing

• Lead, coach and motivate the retail team to hit KPIs, drive sales and deliver a standout customer experience.

• Own the day-to-day running of the Sunshine Plaza store, including rostering, timesheets, wage budgets and store standards.

• Recruit, onboard and train a strong team that represents the Knobby brand.

• Track sales and KPIs, spot opportunities and share clear recommendations with Head Office.

• Oversee visual merchandising, product launches and in-store campaigns.

• Manage stock levels, replenishment and inventory accuracy with our warehouse team.

• Build strong customer relationships, gather feedback and keep improving the in-store experience.

• Work closely with Head Office to bring campaigns, processes and ideas to life in-store.

• Be a brilliant ambassador for Knobby, every day.

About you

• You’ve got solid retail experience and have led or supervised a team before.

• You’re confident coaching people, setting expectations and keeping standards high.

• You’re customer-obsessed and know how to create a great in-store experience.

• You’re commercially minded and comfortable working with sales targets and KPIs.

• You’re organised, reliable and good at juggling priorities without dropping the ball.

• You understand the basics of visual merchandising, stock control and day-to-day retail operations.

• You’re confident with digital tools and pick up new systems quickly.

• Experience with Shopify and Shopify POS is a big plus.

• Most importantly, you genuinely love the Knobby brand and want to help make the store better.

Why Knobby?

We're Australia’s leading underwear brands, known for doing things differently!

We’re a creative, fast-moving business where ideas are valued, people take ownership and there’s real opportunity to grow with the brand. As our Retail Store Manager, you’ll build your leadership skills, shape the in-store experience and play a big part in how Knobby shows up on the Sunshine Coast.

We’re also lucky to be part of a local community that genuinely knows and loves the brand. From events and sponsorships to local partnerships and community initiatives, Knobby is out there getting involved, and you’ll be right at the heart of that.

And yep, there are a few perks too:

• Competitive salary in a supportive team. 

• Free Knobby gear and discounts for family and friends. 

• Membership to our local gym, including classes and performance facilities. 

• Plenty of team events, activations and social stuff along the way.

The Nitty-Gritty

• Full-time, 38 hours per week, rostered Friday to Tuesday.

• Salary from $69,000 + super, based on a 38-hour Friday to Tuesday roster.

• Based at our Sunshine Plaza store.

• Occasional visits to our Head Office in Chevallum.

Ready to take the lead and grow with Knobby? Hit Apply. We’d love to hear from you!