Referral Pathway Coordinator, Next Steps

About the role

This is position is Part Time (22.5 hours per week), fixed term until 30 June 2027 with the possibility of extension, based in Wollongong.

As a Referral Pathway Coordinator, you will work with our Next Steps team to promote, coordinate, and refine referral pathways and intake procedures into suicide prevention services across South-Eastern NSW and South-Western Sydney regions.

Benefits & Perks

• A positive work culture by offering flexible work arrangements that support your wellbeing
• Ongoing professional development and supervision
• Increase your take home pay by salary packaging up to $15,900 + $2,650 meals and entertainment
• GPH Staff Conference
• Employer paid parental leave on top of the government PPL Scheme
• Free and confidential Employee Assistance Program

Duties

• Enhance access to support services for consumers at risk of suicide.
• Collaborate with teams and referring agencies to refine referral pathways and remove barriers.
• Screen referrals, conduct initial assessments, and make first contact calls.
• Manage a caseload of consumers to ensure ongoing support.

Skills & Experience

1. Qualification in Mental health (Minimum diploma level) or peer work qualifications (or commencement or a willingness to work towards)
2. Demonstrated skills and experience working in a direct service provision role in a suicide prevention or mental health service
3. Demonstrated understanding of the operations of the public mental health services and of the legislative frameworks relevant to mental health consumers, families and carers
4. Experience in the development, refinement and implementation of processes and procedures with good attention to detail

About Grand Pacific Health

What we care about most is supporting healthier, happier, more connected communities across NSW and the ACT.

We’re a for-purpose organisation delivering high-quality, low- or no-cost physical, mental and social health services. With over 25 locations across NSW and ACT we are a passionate team we’re here for everyone, especially those experiencing or at greater risk of disadvantage.

Interested?

Applications close: 23 August 2026 Shortlisting may begin prior to the closing date.

For more information contact: Kylie O’Dea, Service Manager, Next Steps on 4220 7600 or *****@gph.org.au

Visit www.gph.org.au/employment to download the Position Description and Employee Benefits Guide, then click Apply to submit your application.

Please ensure your application addresses the selection criteria in the Position Description.

Our Commitment to Inclusion

We welcome applications from people with lived experience, Aboriginal and Torres Strait Islander communities, LGBTQIA+ communities, people from culturally diverse backgrounds, and people with disability.