Renovations Consultant

Role description

The Renovations Consultant supports customers transitioning their novated leases during employer changes, individually or in bulk.  The role ensures a smooth, timely process through proactive communication, tailored support, and precise administration. By maintaining data integrity and delivering outstanding customer service, the consultant enhances customer satisfaction, retention, and operational excellence. 

Role requirements

• Act as the primary point of contact for employees undergoing lease transfers
• Manage assigned renovation (lease transfer) cases with efficiency and accuracy, ensuring all steps are  completed within required timeframes  
• Prepare and process all relevant documentation—including deeds of novation and quotations—while  maintaining thorough and compliant records 
• Collaborate with employees, employers, finance providers, and salary packaging administrators to  facilitate smooth transitions and foster strong working relationships 
• Ensure all lease transfers adhere to applicable tax, payroll, and salary packaging regulations; proactively  identify and mitigate risks such as employer non-participation or payroll delays  
• Maintain workflow alignment with established KPIs, ensuring performance targets are consistently met. 
• Regularly update workflow systems to provide clear visibility of task status to internal teams and  stakeholders

Experience and Skills

• Proven ability to manage internal and external relationships with excellent written and verbal communication skills
• Proficiency in Microsoft Office and general computer systems  
• Strong numeracy and attention to detail with the ability to understand complex finance and taxation concepts
• Ability to manage multiple cases simultaneously, meet deadlines, and maintain high standards of accuracy and compliance

Job Benefits

• Recharge and relax with up to 4 days of wellness days every year
• We offer industry leading 20 weeks paid parental leave
• Monetary service milestone awards
• Career progression opportunities
• Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more
• Two paid volunteer days each year
• Health and wellbeing support including a subsidy and an Employee assistance Program