Sales Support Administrator

Job Description

This role is responsible for supporting sales activities in the novated leasing department, ensuring efficient management of order pipeline, and maintaining revenue. The main focus of the position is to provide a high level of customer satisfaction by promptly and effectively processing novated lease documentation and answering customer queries.

Job Requirements

• Previous experience in a customer service or sales role 
• Previous experience in providing administrative support
• Excellent verbal and written communication skills 
• Professional and courteous customer service skills
• Strong numerical skills
• Proficient data entry skills, with an emphasis on accuracy and speed 
• Experience using CRMs/Fleet quoting systems is desirable
• Exposure to a call centre environment is desirable

Job Responsibilities

• Contacting customers after order placement to issue and obtain all necessary documentation and ensure the customers file meets quality requirements, ready to handover to the deliveries team.
• Develop a comprehensive understanding of the sales processes and systems, ensuring timely and accurate updates in accordance with company policy.
• Managing queries and objections for orders in the pipeline that have not yet been transferred to the deliveries team.  
• Professionally addressing any customer queries or escalations in line with the complaint management process.
• Collaborating with internal stakeholders to provide professional resolutions to customer queries.
• Perform other administrative activities supporting the overall team efficiency and its ability to achieve targets.  
• Perform other duties in line with functions within the sales support team, such as lead allocation, file check and phone queue customer service. 

Job Benefits

• Recharge and relax with up to 4 days of wellness days every year
• We offer industry leading 20 weeks paid parental leave
• Monetary service milestone awards
• Career progression opportunities
• Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more
• Two paid volunteer days each year
• Health and wellbeing support including a subsidy and an Employee assistance Program