Front Office Specialist

Company Description Joya Medical Supplies is an Australian family-owned and operated company providing a wide range of medical products to healthcare professionals and the general public. The company offers 24/7 online availability and nationwide distribution, ensuring customers can access comprehensive inventory at reasonable prices with reliable delivery. As a registered NDIS provider, JOYA focuses on offering choice, tailored service, and strong support to NDIS participants. The team is committed to efficient, customer-focused service, aiming to be a trusted partner in each customer’s medical care journey.
Role Description The Front Office Specialist is a full-time, on-site role based in Gold Coast, QLD. This role is responsible for greeting visitors, managing incoming calls, and serving as the first point of contact for customers and partners. Day-to-day tasks include handling appointment scheduling, maintaining an organized reception area, and supporting front office workflows such as processing basic inquiries and directing customers to appropriate team members. The Front Office Specialist also assists with customer service queries, manages incoming emails and messages, and updates records to ensure accurate information for the team. Collaboration with warehouse, sales, and support staff is expected to help deliver consistent, high-quality service to all customers, including NDIS participants.
Qualifications
Candidates should possess strong Customer Service and Communication skills to support a high volume of client interactions.Candidates should possess solid Phone Etiquette and Appointment Scheduling skills to manage calls and bookings efficiently.Candidates should possess Receptionist Duties experience, including greeting visitors, managing front desk operations, and handling inquiries.Candidates should possess basic computer proficiency, including email, calendar systems, and data entry in office software.Previous experience in medical supplies, healthcare, or NDIS-related services is beneficial.Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment are preferred.A professional, respectful manner and the ability to work effectively with diverse customers and colleagues are essential.