Store Manager [Hornsby]

Berkelouw Books / Harry Hartog is an Australian, family-owned business with an expanding network across NSW, ACT, Queensland and South Australia. Our goal is to create proud establishments within our communities. We will strive to keep the passion of the physical book alive for years to come, and we sincerely hope you will join us in doing so.

We are seeking an experienced Store Manager to lead our Hornsby store. This is an exciting opportunity for a passionate retail leader who loves books, believes in the power of community, and thrives on creating meaningful customer connections. You will play a key role in building a vibrant local hub, curating inspiring experiences, fostering community engagement, and leading a team that brings the joy of books to life. Bring your creativity, leadership, and vision to create a thriving, welcoming, and aspirational shopping destination.

The successful applicant will be required to work a 5-day roster, including one day on weekends.

Responsibilities:

• Oversee all store operations and processes, allocating responsibilities to ensure efficient daily performance.

• Lead, coach, and inspire a team of passionate booksellers, including recruitment, training, performance management, and roster planning.

• Maintain exceptional standards across store presentation, visual merchandising, and customer service.

• Drive sales performance by motivating the team to achieve targets and deliver engaging customer experiences.

• Act as the point of escalation for customer feedback, enquiries, and complaints, resolving issues with professionalism and care.

• Foster a positive, inclusive workplace culture aligned with the organisation’s core values.

• Manage inventory levels, including stock receivals, transfers, and returns, to support sales and minimise loss.

• Ensure accurate completion of all administrative, financial, and reporting requirements.

• Plan and deliver instore promotional events, displays, and activations to drive engagement and foot traffic.

Selection Criteria

• Proven experience delivering exceptional sales performance and customer service.

• Strong understanding of retail management practices and store operations.

• A genuine passion for books and reading.

• Excellent communication and interpersonal skills, with the ability to build rapport at all levels.

• Highly developed time management, problem solving, and organisational skills.

• Demonstrated leadership capability, with experience developing, motivating, and leading high-performing teams.

• Experience in stock management, including receipting, returns, and maintaining accurate inventory.

• A proactive, “can-do” attitude with a strong focus on results and operational excellence.

• Exceptional visual merchandising and presentation skills.

Applicants should forward a cover letter outlining your bookselling and leadership experience along with an updated copy of your CV by clicking the ‘Apply’ button today!