Service Manager

Are you a proactive and experienced leader ready to take charge of a dynamic Service Department? We are seeking a Service Manager to join our team and drive performance, customer satisfaction, and operational excellence.

Founded in 1989 we have grown from one dealership in QLD to become Australia’s largest motorcycle and accessories retailer listed on the Australian Stock Exchange.  With over 40 stores in QLD, NSW, ACT and VIC we’re able to provide you with endless career opportunities.

About the Role

Reporting directly to the Dealer Principal / Group Service Manager, you will oversee a team of Service Advisors, Technicians and Apprentices, ensuring the department meets budgeted gross and net profit targets while delivering exceptional service experiences.

Key Responsibilities

• Work closely with the Dealer Principal to ensure the successful operation of the service department
• Manage all day to day operations in a busy workshop
• Ensure workshop is operating at optimum capacity and KPI's are achieved
• Liaise with the Parts Manager to ensure timelines are met
• Provide best possible customer service at all times whilst leading a team of technicians.

Why Join Us?

• $3,000 sign on bonus*
• OTE of $80,000-$90,000/year
• Achievable monthly bonus incentives
• Be part of a passionate and professional team.
• Work in a fast-paced, customer-focused environment.
• Opportunity to grow and develop your career.
• Supportive management and training opportunities.
• Relocation package for the right candidate.

What We’re Looking For

• Proven business experience in a service management role.
• Strong leadership and team development skills.
• Excellent communication and customer service abilities.
• High attention to detail and organisational skills.
• Passionate about motorcycles.

How to Apply
If you’re ready to lead a high-performing team and deliver outstanding service, apply now with your resume and a brief cover letter outlining your experience.

*Conditions apply