Customer Readiness Advisor

Cross River Rail Delivery Authority (CRRDA)…Your chance to work with the best! 

The Cross River Rail Delivery Authority is building a new 10.2km rail line that includes 5.9km of twin tunnels running under the Brisbane River and CBD; with four new underground stations at Boggo Road, Woolloongabba, Albert Street and Roma Street. 

Once complete, it will provide trains with a much-needed alternative rail path through the core of the current SEQ Rail network, unlocking a bottleneck and allowing more trains to run more often across the whole of South East Queensland. 

The Cross River Rail Delivery Authority is also delivering multiple supporting projects and activities in conjunction with the Department of Transport and Main Roads. These include accessibility rebuilds for eight surface stations, construction of three new stations on the Gold Coast; upgrades for stabling yards; track works and surface rail enhancements; and the introduction of a new ETCS digital signalling system. 

About the Role 

This role supports the effective delivery of Customer Readiness by providing coordination, reporting and governance support across the project lifecycle. The Customer Readiness Advisor assists with activities that help customers understand and use Brisbane’s new underground rail network when Cross River Rail opens. 

Working closely with internal teams and external project partners, including Queensland Rail and the Department of Transport and Main Roads, the role supports the coordination of customer readiness activities to ensure progress against key milestones is visible and issues are identified early. This includes supporting work related to customer information, wayfinding and education activities through schedules, registers and reporting. 

The role contributes to the development and maintenance of Customer Readiness Plans, dashboards, checklists and customer issue registers, and provides secretariat and administrative support to Customer Readiness governance forums.  

This is offered as a fixed term  opportunity until September 2028 with possibility of extension. 

Key Responsibilities: 

• Provide secretariat support to Customer Readiness governance forums, including agendas, minutes, action registers and meeting coordination 

• Support Customer Readiness schedules and dashboards, tracking milestones, risks and progress for reporting and decision making 

• Assist in the development and maintenance of Customer Readiness Plans, checklists and customer issue registers 

About You: 

• Experience providing secretariat, coordination or governance support in a project environment  

• Strong written communication skills with attention to detail and the ability to manage registers, schedules and reporting  

• Proven ability to build effective relationships and work across multiple stakeholders and priorities 

Why work with CRRDA? 

On Cross River Rail you will not only work with the best but become your best. And as we enter a new phase of delivery, our project offers a rare career opportunity for top tier professionals to have played their part on something that is genuinely city shaping and transformative. 

Our people are supported with flexible work options, career development through the Australian Institute of Management, salary packaging and access to world class employee assistance provider Telus Health. 

At Cross River Rail we are an equal opportunity employer and strive to build balanced teams from all walks of life.  

How To Apply 

Please submit your Resume by clicking on the apply link before the closing date of 7th September 2026 

Aboriginal and Torres Strait Islander people are strongly encouraged to apply for all Cross River Rail Delivery Authority vacancies.