Service Delivery Officer

Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.

About BUSY…

BUSY At Work is part of The BUSY Group, a not-for-profit organisation. Presenting nearly 50 years’ experience in skilling solutions and services to employers and businesses, job seekers and students, through apprenticeship support services, employment, education support programs, and vocational training.

About the Role…

To work within a team to ensure that the administrative and processing activities required in meeting the contractual obligations of BUSY At Work’s Australian Apprenticeship Support Services (AASS) are carried out in an accurate and timely basis.  

This role is full time fixed term until 30 June 2028 based in our Southport Office.

BUSY Benefits…

• Competitive salary: Circa $61k+ super
• 4 additional paid annual leave days – 1 My BUSY Day and 3 days at Christmas
• Enjoy a hybrid work model, collaborating in the office and working from home 
• Clear pathways for internal advancement  
• Dedicated training budget for personal and professional growth   
• BUSY Benefits program - Paid parental Leave, retail discounts and access to Fitness Passport  
• Enjoy work that genuinely impacts lives  
• Employee Assistance Program with Sonder Wellbeing App 

A bit about your experience…

• Demonstrated customer service experience  
• Digitally savvy – intermediate computer skills
• Previous administration experience 
• Ability to work under pressure and meet KPI’s
• Ability to resolve complex client situations with resilience and maturity 
• Ability to obtain a Blue Card and National Police Check with no outcomes

Next steps...

This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.

The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks. 

The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, veterans, people from culturally diverse backgrounds and people with disabilities. Candidates with lived experience in the justice system are encouraged to apply.