Operations and HR Admin

ABOUT US

East Coast Energy Solutions is a locally owned and operated renewable energy specialist proudly servicing Far North Queensland. From residential solar and battery systems through to large-scale commercial projects, we're passionate about delivering exceptional customer experiences and industry-leading solutions.

As we continue to grow, we're looking for a proactive and organised Operations and HR Administrator to become an integral part of our Cairns team.

ABOUT THE ROLE

The Operations and HR Administrator is a diverse and unique role. You’ll be the heart of the business, supporting the Business Manager across all operations including administration, marketing, scheduling, HR, safety and general day-to-day operations to keep everything running efficiently. This is the perfect opportunity for someone who enjoys variety and loves finding better ways of doing things.

Your day could include:

• Coordinating daily administration and supporting operational workflow

• Assisting with job scheduling and liaising with field teams

• Managing customer enquiries and ensuring an exceptional customer experience

• Supporting HR, onboarding and workplace health & safety administration

• Creating social media content, marketing campaigns, website design and customer engagement initiatives

• Assisting with CRM management, customer communications and lead nurturing

• Processing compliance documentation and network applications

• Assisting with process improvements and helping implement more efficient systems

• Providing general administrative support across all areas of the business

WHAT WE’RE LOOKING FOR

We’re looking for someone who has a great attitude, is organised and genuinely enjoys working in a diverse, proactive role. You don’t need to tick every box, for the right person with a willingness to learn, we’re more than happy to provide training and support to help you develop your skills and grow within the role.

You’ll be someone who:

• Loves variety and can confidently juggle multiple priorities

• Takes ownership and enjoys solving problems and finding better ways of doing things

• Has excellent organisational and communication skills

• Enjoys working with people and delivering outstanding customer service

• Is comfortable learning new systems and technology

• Happy to work independently while also contributing positively to a small team.

EXPERIENCE WE’D LOVE TO SEE

• Previous administration, operations or office coordination experience

• Experience supporting a trade, construction or service-based small business (ideal)

• Simpro, PipeReply or similar software experience

• Social media, website or content creation experience (Canva/Adobe/Wordpress)

• HR, compliance or WHS admin experience

• Understanding of solar workflows, warranties, compliance documentation or network applications

WHAT WE OFFER

• Full-time | Monday-Friday | 8:00am-4:00pm

• Competitive salary based on experience

• Uniforms provided

• Ongoing training and career development

• Supportive team culture

• Genuine opportunity to shape the role, contribute ideas and make a real impact on a growing local business

We’re looking for the right person, not just the right resume. If you’re organised, motivated, comfortable having a go and interested in developing your skills across operations, HR, marketing and the renewable energy industry, we’d love to hear from you.