Customer Service/System Support Officer (Parental Leave Term Contract)

Salary Range: $74,512 - $86,595 per annum + superannuation

Parental Leave Contract - up to 18 months

Be the friendly face of Council and help make things happen!

Are you an experienced customer service professional who loves helping people, solving problems and making sure things get done? We’re looking for a Customer Service / Systems Support Officer to join our team on a parental leave contract of up to 18 months. As one of the first points of contact for Council, you’ll play an important role in providing a positive experience for our community — whether you’re helping someone face-to-face, answering a phone enquiry, responding to an email, processing a payment or helping a customer navigate Council services. We’re looking for someone confident, organised and genuinely people-focused who enjoys being busy and takes pride in delivering great service.

While customer service is at the heart of this role, you’ll also have an important role behind the scenes supporting Council’s customer service and records management systems. You’ll help maintain accurate databases and records, troubleshoot system issues, assist staff with digital systems and provide guidance and training where needed. You’ll also contribute to improving the way information is stored, managed and accessed across Council. You don’t need to be an IT specialist, but you do need to be confident with technology, quick to learn new systems and someone others can rely on when they need a hand.

This is a role for an experienced customer service professional. You’ll need excellent communication and people skills, confidence dealing with a wide range of customers, strong computer skills and the ability to stay calm and solution-focused when things get busy. You’ll also need a high level of attention to detail, particularly when processing payments, maintaining records and handling confidential information. Experience supporting business systems, providing training or working with customer management or records systems will be highly regarded, as will previous experience in local government or the public sector.

You’ll be joining a fun, vibrant and friendly team that is genuinely focused on providing great service to the community and supporting each other. We’re looking for someone who is positive, proactive, helpful and willing to have a go — someone who can work independently but also enjoys being part of a team. If you’re an experienced customer service professional who is confident with technology, enjoys helping people and is ready to take on a role with variety and responsibility, we’d love to hear from you.

This position is located in the beautiful town of Coonabarabran. Known as the Astronomy Capital of Australia, Coonabarabran is a vibrant regional town set against the stunning backdrop of the Warrumbungle National Park. Offering a strong sense of community, excellent schools, healthcare facilities, and a wide range of recreational opportunities, Coonabarabran provides an ideal balance between work and lifestyle. With affordable housing, a rich cultural and scientific heritage, and easy access to both nature and essential services, it’s an attractive place to live, work, and raise a family in a friendly and supportive environment.

Selection criteria include:

• Demonstrated experience in customer service, administration, or a related field.
• Strong verbal and written communication skills with the ability to engage effectively with diverse stakeholders.
• Proficiency in using computer systems, including Microsoft Office and customer management software.
• Strong problem-solving skills and the ability to think critically under pressure.
• High attention to detail and strong organisational skills.
• Ability to work both independently and as part of a team.
• Commitment to upholding confidentiality and ethical standards.
• Willingness to undertake ongoing training and professional development
• Class C driver’s licence.

It is a plus if you have experience in local government or public sector customer service roles, familiarity with council-specific software such as Pathway, TechOne, or Authority and a basic knowledge of IT troubleshooting and systems support.

Why join Warrumbungle Shire Council

Warrumbungle Shire Council offers more than just a job — we provide the opportunity to build a stable, long-term career while enjoying genuine work-life balance, strong team support, and a rewarding regional lifestyle.
As part of Council, you’ll join a workplace that values professionalism, safety, collaboration, and continuous development, while supporting the essential services and infrastructure that keep our communities thriving.
Council offers a wide range of employee benefits designed to support your wellbeing, career growth, and lifestyle, including:

• Long service leave available after 5 years
• Flexible monthly RDO
• Generous leave provisions
• Opportunities to purchase additional leave or access deferred leave arrangements
• Ongoing training, mentoring, and professional development opportunities
• Access to thousands of free online learning courses
• Weekly pay cycle
• Salary packaging options to help maximise your take-home pay
• Employee Assistance Program (EAP) available to employees and immediate family members
• Health and wellbeing initiatives including flu vaccinations, hearing tests and skin cancer checks
• PPE and/or a generous uniform allowance provided, depending on the role

Warrumbungle Shire is strategically positioned on the Newell Highway, a short drive from Tamworth, Mudgee and Dubbo, and just over 3 hours from Newcastle, making Warrumbungle Shire a great place to live and work. Covering an area of more than 12,000km², and with a population of nearly 10,000, Warrumbungle Shire Council is one of the larger Local Government Areas in Central West NSW, home to the townships of Coonabarabran, Coolah, Dunedoo, Binnaway, Baradine and Mendooran.
With a rich history and stunning landscapes including spectacular mountain ranges, waterfalls, ancient sandstone caves, gorges, and beautiful plains, our scenic location amongst friendly country communities provides an ideal setting for those looking to balance a country lifestyle and career.

At Warrumbungle Shire Council we offer a broad variety of jobs with a range of benefits and career development opportunities within Local Government. The guiding principles of honesty, integrity, fairness and compassion form the spirit of the team along with respect, transparency, passion, trust and opportunity is how Warrumbungle Shire Council strengthens its working environment to deliver on the aspirations of our community.
Council is proud to be an equal opportunity and child safe employer with a commitment to our staff, and our vision is Excellence in Local Government.

Applications close at 11.00 pm Sunday 6 September 2026.

Interviews are expected to be held 15 September 2026. The final date will be confirmed with preferred candidates after applications have closed and shortlisting has been completed.

For enquiries, please contact Human Resources on 6849 2000.

Applicants should note that Criminal History Checks, as well as alcohol and drug testing, are conditions of employment.