Claims Coordinator/Administration

Claims Coordinator/Administration  

Join the Team at Pierce Building Services 

Based in Eltham, Pierce Building Services (PBS) is a fast-growing, energetic building company specialising exclusively in building insurance repair work. We're passionate about delivering exceptional customer service, meeting deadlines, and exceeding expectations, every single time.  

We're looking for an organised, proactive, and customer-focused Claims Coordinator to join our friendly team. If you thrive in a fast-paced environment, enjoy solving problems, and love keeping things running smoothly, we'd love to hear from you. 

The Role 

As a Claims Coordinator, you'll play a key role in managing the flow of insurance repair projects from start to finish. You'll be the link between clients, insurers, trades, and our internal team, ensuring jobs stay on track and customers remain informed, to deliver a seamless claims experience. 

Key Responsibilities 

• Answer and manage inbound phone enquiries 

• Monitor and manage shared inboxes 

• Coordinate trade allocations and job scheduling 

• Provide updates to clients, insurers, and stakeholders 

• Data entry, reporting, and workflow management 

• Support supervisors and estimators with administration tasks 

About You 

• Minimum 2 years in customer service and/or administration experience 

• Highly organised with excellent attention to detail 

• Strong communication and customer service skills 

• Confident using Microsoft Office and other computer systems 

• Quick to learn new software and processes 

• Able to manage completing priorities in a fast-paced environment 

• Brings a positive, proactive attitude to the team 

Experience in building, construction, insurance, or claims is highly regarded but not essential. Full training will be provided for the right person. 

Why Join PBS? 

• Competitive salary plus performance-based bonuses 

• Permanent full-time role (Monday–Friday) 

• Free onsite parking in Eltham 

• Supportive team culture and approachable management 

• Diverse and rewarding role where no two days are the same 

• Opportunities to grow with a rapidly expanding business 

If you're looking for a role where your contribution is valued and your work makes a genuine difference, we'd love to hear from you. Apply now and become part of the PBS team.