H&L Packaging Coordinator

Position Title

H&L Packaging Coordinator

Job Type

Full-time, Melbourne-based, hybrid, in-office days at our CBD space TBC, Monday to Friday, 9am to 5pm (AEST)

Reports to

Leigh Brodie, Operations Manager

Overview

Runway is looking for an H&L Packaging Coordinator to do the hands-on work of building and maintaining house and land packaging for our builder and developer clients.

This is a doing role. You will build packaging structures, set up and test pricing and build logic, configure estates, stages and lots, and sort out the messy real-world detail that comes with translating how a builder actually prices a home into a working system. If you have done packaging inside a builder or a developer and you are the person who knows how the numbers come together, this is the role.

Most of the work is with Australian clients. Runway has also taken the Australian open-builder land sales model into the United States, and this role will be involved in that work as the US business grows. It is a genuine opportunity to get international market experience in a role that would not normally offer it.

AI is embedded in how Runway works. You will be given current tooling and expected to use it to move faster on packaging, configuration and client communication, applying your own judgement to check output before it reaches a client. We are looking for someone already doing this, not someone who plans to start.

Responsibilities

Packaging and Configuration

• Build and maintain packaging across assigned accounts

• Set up and test pricing, inclusions and build logic in Runway

• Configure estates, stages, lots and land data

• Keep packaging current as client price lists, ranges and land releases change

• Resolve configuration and data issues yourself rather than escalating by default

• Support US packaging work as that market develops

Client Support

• Work directly with client H&L, estimating and sales teams to understand their logic before building it

• Run platform walkthroughs and training with client teams

• Handle day-to-day packaging requests and queries

• Contribute to weekly WIP reporting on assigned accounts

• Pass expansion and upsell opportunities to the Group Account Director

Standards

• Ensure packaging reflects genuine H&L practice, not generic setup

• Flag recurring problems and platform gaps back to the product team

• Maintain accurate account documentation

Skills Required

• Hands-on house and land packaging experience from a builder, developer or estimating consultancy

• Working knowledge of price lists, inclusions, build logic, plans of subdivision, PLAT and lot fit

• Someone who has done the work themselves, not managed people who did

• Genuine technical aptitude and comfort configuring and troubleshooting software

• Strong, demonstrated proficiency with AI tools, with real examples from a work context

• High attention to detail with numbers, and the discipline to check your own work

• Ability to manage competing priorities across multiple accounts

• Clear written and verbal communication with client teams

• Runway platform experience and marketing experience are valued but not essential

Performance Measures

• Packaging delivered on schedule: 100%

• Packaging accuracy at handover: No rework escalations

• Issues resolved without escalation: Majority resolved at role level

• CSAT across assigned accounts: >= 4.2 / 5.0

• Jira time records: 100%, hour by hour, same day

• WIP contributions submitted: 100%, every Friday

Operating Standards

• All work logged in Jira in real time, hour by hour, completed same day

• Weekly self-assessment submitted Monday morning

• All client meetings recorded and transcribed

• Account documentation maintained current

Progression

This role sits within Runway's account service structure with a defined path toward Account Manager for someone who demonstrates it. Reviews at 90 days and 6 months. Progression is based on performance, not tenure.

Initial Set-Up

• Hybrid, Melbourne-based, with regular in-person time for client meetings and team collaboration

• First month is in-depth training on the Runway suite, systems and workflows

Remuneration

Base Yearly Salary: $80,000 to $105,000 AUD plus superannuation, depending on experience

Key Contacts

• Leigh Brodie, Operations Manager (direct manager, recruitment and onboarding coordination)

• Nicole Godfrey, Partner / Group Account Director

• Rowan Kelly, Partner / Platform & Product Lead