Guest Services Agent

Peppers The Hills Lodge is a 4 1/2 Star Boutique Hotel, with 97 rooms. Perfectly located in the heart of Norwest Business Park. The Hills Lodge offers a range of Guest facilities, starting from our well-known reputable restaurant Nobles, Temple Day Spa, Outdoor lap pool, and 5 spacious Event spaces. 

We have an exciting role which has become available for a Guest Services Agent/Receptionist. We are searching for a super friendly, bubbly, yet professional individual to join our Amazing Front Office Team! If this sounds like you, please read below for more info! 

What your day will look like:

• You will be responsible for providing exceptional customer service by responding to guest requests, Check-in & Check-out of all guest

• You will look after all hotel reservations & enquiries, via phone & email

• Efficiently work with other hotel departments to ensure smooth daily operations

• Complete daily shift checklist and tasks efficiently in a timely manner

• You will be responsible for the smooth operation of your shift

What the ideal candidate will have:

• Sound knowledge of Opera PMS (Opera Cloud) 

• Proficient in Microsoft Office, Tech Savvy

• Ability to work independently & within a team environment

• Ability to handle issues in calm manner - Think outside the box

• Advanced communication skills

• Well organised, with excellent attention to detail & time management

• Availability to work Weekends / public holidays on a rotating roster both AM & PM - Approximately 15-24 hours per week 

• Be motivated and responsible & have a friendly & outgoing personality

• Minimum 1 year experience in a similar role 

• Opportunity for extra hours

What the perks are: 

• Meals

• Uniform

• Free parking

• Accor Hotel staff discounts

• Amazing work culture