Customer Service Officer

About us

Medi-Rent has over 30 years’ experience in providing medical and maternity rental equipment for the management of people’s health as well as preventative solutions to optimise healthy lifestyles.

We are looking for a full time Customer Service Officer to be based at our Hamilton Hill location. Complete on-the-job training will be provided in this key role to support our Customer Service team. You will work closely with the Operations Manager and service our clients across Australia and New Zealand.

Tasks & responsibilities

• Liaising with customers and clients over the phone, via email and occasionally in person at our office

• Assisting customers with product enquiries and payment options

• Creating accurate rental contracts and ensuring all conditions for rental have been met

• Processing returns and exchanges in our rental system

• Maintaining accurate customer records

• Availability to work one weekend per month if required would be desirable

Skills & Experience

• Experience in Customer Service, sales, marketing or communications role

• Strong administrative and computer skills using software such as Microsoft Office Suite.

• Ability to empathise with customers and solve problems tactfully, respectfully and politely

• Excellent verbal and written communication skills

• Ability to work independently and as part of a team

• Proven knowledge of safe work practices

• High attention to detail

• Ability to organise to meet processing times

• Positive and friendly attitude

Qualifications

• Criminal Records Check or ability to obtain one

• Current driver’s license preferred

Medi-Rent works to provide its staff with support, career development opportunities, education, responsibility and recognition, work/life balance, and satisfying roles.

Due to the high volume of enquiries, only short- listed applicants will be contacted.