Business Services Officer

Position: Business Services Officer

Salary starting from: Level 2.1 $74,011- Level 3.1 $81,575 + Superannuation

Location: Logan Administration Centre

About the role

Joining a dynamic team dedicated to plumbing services is an opportunity like no other! Imagine being part of a group that takes pride in solving challenges, ensuring smooth processes, and keeping homes and businesses running efficiently. This team doesn't just issue plumbing permits -they work together to deliver top-notch service with professionalism and a touch of camaraderie.

Whether it's tackling unexpected issues or implementing innovative solutions, the work is hands-on, fast paced, and full of learning opportunities. It's more than just a job-it's joining a community of skilled individuals who share a passion for excellence and making a difference every day.

As part of the Plumbing Services Team, you will be responsible for liaising with customers via telephone, email and face to face. You will aid in the creation of new plumbing applications from beginning to end and assist the residents of Logan City.

Please note, this position is for a 12-month maximum term contract, with the possibility of extension.

Position Responsibilities include:

• Ability to multitask, touch-type and provide great customer service, problem resolution and effective verbal communication
• A collaborative, team first mindset. If the team works, the dream works!!!
• Well structured, professional and timely written communication that is audience appropriate and grammatically correct.
• Proactive, customer focussed and a can-do attitude
• Always maintain confidentiality and professionalism when privy to sensitive, private, privileged or confidential information

Knowledge, skills and experience:

• Have strong administration, customer service & communication skills,
• excellent attention to detail
• can effectively manage competing priorities in a fast-paced environment
• are self-motivated & show initiative, and
• enjoy working as part of a supportive team

Highly Desirable

• Knowledge of the plumbing and drainage industry
• Backflow trade knowledge

In return, we'll provide you with:

• A great team environment that is collaborative, inclusive and enjoys a laugh
• Training and knowledge for your role that will keep you growing and learning
• The awesome and rewarding benefits of working within Logan City Council

Why choose Logan City Council?

We have a friendly, customer centric culture, supporting diverse and collaborative working relationships across the organisation, with a connection to purpose and community.

In addition to being centrally located, Logan City Council has great benefits to help support your professional and personal growth including:

• Salary from: Level 2.1 ($74,011) - Level 3.1 ($81,575) per annum + Superannuation
• Accrue Additional Leave: Use your annual leave for when you want a break and accrue additional Christmas Leave throughout the year.
• Work-Life Balance: Work-life balance through full-time hours worked over a 9-day (72.5 hour) fortnight, equating to an extra 22 days off each year
• Flexible Work: We support work-life balance with flexible working arrangements.
• Health & Wellness: Access to Fitness Passport Program for a healthier lifestyle. Look after your health with our Corporate BUPA discount.
• Salary Packaging: Why not look into the right vehicle lease for your needs?
• Professional Growth: Take advantage of ongoing learning and development opportunities.
• Supportive Environment: Benefit from our Employee Assistance Program for your wellbeing
• Engage: Enjoy the benefits of our active social club and engage with colleagues.

Who we are and the community we serve

The City of Logan is young, diverse and growing fast - and we're growing with it. Home to more than 400,000 residents from over 230 cultures, it's a place where community spirit thrives and every voice matters.

As one of the largest and most diverse councils in Queensland, we're home to big picture thinkers, community focused leaders and dedicated professionals who care deeply about the community we serve. From delivering essential services and building new infrastructure to supporting local businesses and creating inclusive spaces, we're here to make life better for everyone who calls Logan home.

As a Council employee, you'll be part of that mission - helping shape the future of a city where people, places and opportunities can thrive.

Interested?

Please press the "Apply" button and follow the prompts by closing date of 16 August 2026 for more information, email **********@logan.qld.gov.au

Important Note:

• All documents are to be uploaded in PDF format & submitted online.
• Unsolicited applications will not be accepted.
• Applications will be retained for up to 12months for future consideration.
• If you require assistance or an adjustment throughout the recruitment process, please contact *******@logan.qld.gov.au
• Council reserves the right to close or withdraw vacancies before the advertised closing date, or extend the closing date, without prior notice.
• Please click the link for more information about Logan City Council's Application process - Logan City Council