Specialists Medical Administrator

A fantastic opportunity exists for a highly motivated individual to join our professional, friendly and supportive team at a private ophthalmology practice. Our practice is currently seeking an additional Medical Receptionist/Administrator who is able to work 3-5 days per week on a regular basis. There will be an opportunity for permanent part-time employment with long-term career growth for the right candidate.

Queensland Eye & Retina Specialists (QERS) is a private ophthalmology clinic based in Spring Hill. We are dedicated to providing the premium specialist ophthalmic care. QERS is fully equipped with precision diagnostic technology and highly trained ophthalmologists on board. We have a great team culture at QERS. Our team is known for its positive culture, collaborative approach, and commitment to delivering an outstanding experience for every patient.

Your role is vital in delivering our exceptional patient care. Working closely with our doctors, clinical team and patients, you will provide a high level of administrative support to perpetuate the ultimate experience to our patients and other health professionals.

You will be welcoming, courteous, friendly and professional with patients and team members, while handling administrative tasks and phone calls.

Your primary task will be the following, but not limited to

• Meet and greet our patients in a friendly and professional manners

• Manage incoming and outgoing phone calls

• Electronic referral management (Oculo, Medical Object, Emails, Digital faxes)

• Correspondence management

• Patient account management including DVA, Medicare, Workcover and Eclipse processing

• Manage patient bookings

• Prepare quotations

• Surgery bookings

• Billing and accounts

• Liaising with various health professionals

• Assisting patients with enquiries

• Sending correspondence letters

• Offering refreshments to patients

You will be rostered between 22.5-38 hours per week (negotiable) between Monday to Friday 7:30am to 5:30pm.

We are seeking for a highly motivated individual who demonstrates:

• Warm and affable demeanour

• Excellent customer service skill

• Warm and articulate phone manner

• Passion for delivering outstanding patient care

• Willingness to learn and continuously improve

• Excellent Attention to detail and accuracy

• Ability to multitask and prioritise effectively

• Professional presentation

• Punctuality and reliability

• A positive, can-do attitude and genuine enjoyment of working with people

• A proactive approach and willingness to support the wider team when needed

• Commitment to start/continue a career in the medical field

• Ability to thrive within a fast-paced environment and deliver results with a cheerful and calm demeanour

• Demonstrated ability to work within a team and independently

• Experience with Microsoft office

• Excellent communication and interpersonal skills

• Experience in billing and receipting and general money handling

• Minimum 6 months specialist medical administration experience

• Working knowledge of Medicare and Health funds

• Experience in Ophthalmology practice

• Knowledge of Gentu software or similar medical software

• Knowledge of Eclipse billing

• Knowledge of theatre bookings & surgical IFC's

• Type speed of minimum 50 wpm & 95% accuracy

• Proficient use of medical terminology

At QERS, you'll become part of a supportive team that genuinely values professionalism, integrity and exceptional patient care. We foster a respectful workplace where every team member is encouraged to learn, contribute and grow. You'll work alongside experienced specialists and colleagues who are passionate about delivering outstanding patient care every day.

If you're interested in joining our team, please apply via Seek, addressing to Emi Yokoya along with a cover letter outlining how you meet the criteria and indicating which days you are available to work.

We appreciate your interest in QERS as your potential workplace. Due to the high volume of applications we receive, only shortlisted candidates will be contacted.