Helpdesk Customer Service Agent

Dawsons Pest Control is a trusted and respected name in commercial and residential pest management across Australia. As part of the global Flick Anticimex Group, we combine local expertise with international innovation, creating opportunities for our people to learn, grow and build rewarding careers.

As our business continues to grow, we're looking for a customer-focused and organised individual to join our Customer Service Team in Sunshine.

At Dawsons, you'll be more than just another person answering phones. You'll be an integral part of a supportive team that keeps our business running smoothly and helps deliver exceptional service to our customers every day.

Why Join Dawsons?

We genuinely believe our people are what make us great. That's why we invest in creating a positive, supportive workplace where employees are encouraged to develop their skills and grow their careers.

When you join our team, you'll enjoy:

• A supportive and collaborative team environment

• Comprehensive training and ongoing development

• Career progression opportunities within Dawsons and the wider Flick Anticimex Group

• Access to experienced industry professionals who are always willing to help

• Performance incentives in addition to a competitive salary

• Employee discounts on services

• Onsite parking at our Sunshine office

• A stable and growing business with a strong reputation across Australia

Our Customer Service Team is the beating heart of our business, and we ensure every team member has the knowledge, tools and support they need to succeed.

About the Role

Based in our Sunshine Head Office, this role sits at the centre of our operations and is often the first point of contact for our customers.

You will be responsible for supporting residential and commercial customers with enquiries, bookings and service coordination, while ensuring our technicians have the information and schedules they need to deliver outstanding service.

Key Responsibilities

• Manage inbound customer calls, emails and online enquiries

• Deliver exceptional customer service and identify solutions to customer needs

• Schedule pest control services and coordinate technician appointments

• Liaise with customers and field technicians to ensure efficient service delivery

• Maintain accurate customer records and service information across multiple systems

• Assist customers with service enquiries and provide information about our pest management solutions

• Support basic administrative and reporting activities

• Monitor and update job schedules to maximise operational efficiency

• Contribute to a positive, professional and team-oriented workplace culture

As you develop in the role, you'll gain exposure to reporting, business data and operational processes, providing opportunities to broaden your skills and career path.

About You

We're looking for someone who genuinely enjoys helping people and takes pride in delivering outstanding customer service.

You'll be successful in this role if you:

• Have excellent communication and listening skills

• Enjoy problem-solving and finding solutions for customers

• Have strong organisational and time management skills

• Maintain a high level of accuracy and attention to detail

• Can effectively manage competing priorities in a busy environment

• Work well both independently and as part of a team

• Have a friendly, positive and proactive attitude

• Possess a good understanding of Melbourne's metropolitan suburbs (advantageous)

• Have previous experience in customer service, administration, scheduling, helpdesk or contact centre environments (highly regarded)

Most importantly, you'll be eager to learn, willing to take on new challenges and motivated to grow with us. We'll provide the support, training and opportunities to help you succeed.

Working Hours

This is a full-time onsite position based in Sunshine, Melbourne's western suburbs.

You'll work a rotating roster within our operating hours of 7:00am to 6:00pm, Monday to Friday, with start times of 7:00am, 8:00am or 9:00am. This structured roster provides flexibility across the team while supporting a healthy work-life balance.

Ready to Join the Team?

If you're looking for a role where you'll be valued, supported and given real opportunities to develop your career within a growing organisation, we'd love to hear from you.

Please submit your resume together with a brief cover letter outlining why you would be a great fit for the role.

Dawsons Pest Control is an Equal Opportunity Employer and welcomes applications from people of all backgrounds and age groups.