Commercial Systems Specialist

The Commercial Systems Specialist is a pivotal, expert-level position within the Home Claims & Assessing team. You'll be the go-to authority on our commercial systems responsible for ensuring platforms, processes, governance, and reporting are always fit for purpose, strategically aligned, and evolving to meet the business's needs.

You'll serve as the primary liaison between business users, IT teams, and external vendors, translating complex business needs into practical technical outcomes and championing exceptional end-user experiences across the board.

What You'll Be Doing

• Lead as the technical SME — be the first port of call for complex system queries, issues, and strategic decisions

• Drive continuous improvement — proactively identify gaps, challenge outdated processes, and lead implementation of solutions that deliver measurable outcomes

• Build strategic relationships — partner with consultants, assessors, suppliers, and delivery teams to ensure alignment and effective collaboration

• Champion the end-user experience — design and deliver expert training, define best practices, and act on user feedback to continuously improve system usability

• Own documentation — develop and maintain authoritative procedure guides and user manuals that set the standard for best practice

• Manage risk proactively — identify vulnerabilities early, flag concerns promptly, and embed a risk-aware culture across all system interactions

• Govern user access — manage provisioning, permissions, and deprovisioning with rigour to maintain system integrity, compliance, and security

• Lead change management — develop and execute change communications and adoption activities for system enhancements

• Build capability — facilitate internal and external learning sessions that genuinely build confidence and competence in system users

The Skills That Matter

• 2+ years in general insurance with working to in-depth knowledge of insurance practices, standards, regulation, and compliance
• Proven ability to work autonomously at an expert level — managing complex priorities and navigating ambiguity without needing close direction

• Strong analytical and critical thinking skills — you can assess complex situations systematically, weigh your options, and land on well-reasoned, strategic solutions

• A track record of managing multiple concurrent workstreams in a fast-paced environment with exceptional attention to detail

• Solid understanding of risk culture and the ability to apply risk frameworks practically and proactively

• A natural collaborator who genuinely enjoys supporting and mentoring colleagues

• Resilience and adaptability — you're comfortable leading through change and pivoting as priorities shift

The benefits of working at A&G

• Location – This role can be based in Toowong or North Lakes office.

• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.

• Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all the big stuff.

• Employee discounts - You’ll receive discounts on Budget Direct insurance products.

• Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.

• Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.

• Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.

• Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.

• Save money - We’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About Us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. 

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.