Client Service Manager - Mortgages

We sweat the small stuff.

At Entourage, we’re passionate about our customers, our brand and our people. We’re a close-knit team that works hard, supports each other and celebrates our successes together.

We’re also proud to have been recognised as a Top 20 Best Place to Work (<30 employees) in Australia for three years running through the Great Place to Work® program.

We’re looking for an organised and motivated Client Service Manager to support our brokers and clients throughout the loan process.

You’ll help manage the administration of loan applications from application through to settlement, keeping everything organised and ensuring clients receive a great experience along the way.

No mortgage or finance experience is necessary! Full training and support will be provided, making this a great opportunity for someone looking to start a career in the mortgage industry.

• Full training and support

• Work closely with experienced Brokers, Credit and Settlements teams

• Laptop provided

• Purpose-built office in Mornington

• Hybrid work-from-home arrangements

• Fun, supportive team with regular social events and team lunches

• Genuine career progression opportunities

• Supporting brokers with loan administration

• Collecting and reviewing client documents

• Following up clients for outstanding information

• Preparing loan applications for submission

• Liaising with clients, brokers and lenders

• Providing updates throughout the loan process

• Managing applications from submission through to settlement

• Maintaining accurate client records

You don’t need previous mortgage experience — we’re looking for someone who is:

• Organised with strong attention to detail

• A confident and professional communicator

• Comfortable speaking with clients

• Able to manage multiple tasks at once

• Willing to learn and develop their career

• A team player with a great attitude

If you're looking for an opportunity to get your foot in the door of the mortgage industry and learn from an experienced team, we’d love to hear from you!