Renewals Specialist

About V-DAQ V-DAQ is a growing Australian startup in the fleet management and telematics space. We have a simple goal: make technology simpler, smarter, and more valuable for the people who rely on it every day.

The Opportunity We’re looking for a Renewals Specialist to take ownership of our micro customer segment, customers with 1 to 5 services with us. This segment is the backbone of our recurring revenue, and it needs someone who’ll keep it running reliably.

This isn’t a general support role. Day-to-day queries stay with the support team. This role is about making sure customers are renewal-ready, invoices are correct and paid, regulatory requirements are understood, and anything that could block a renewal gets dealt with before it becomes a problem.

Who We’re Looking For

• You’re organised and stay across high volumes without letting things slip.
• You follow through, commercially aware, and comfortable working with customer data, reports, and CRM systems.
• You communicate clearly and don’t wait for problems to come to you.
• You work well across teams, particularly with finance and customer success.
• You’re willing to learn the regulatory requirements that sit behind a smooth renewal.

A background in renewals, account management, customer operations, revenue or sales operations, or a finance-adjacent customer-facing role will all translate well here.

Responsibilities

• Managing the renewal process for micro customers, including regular reporting to identify upcoming renewals.
• Contacting customers ahead of renewal to confirm readiness, reduce friction, and flag risks early.
• Working closely with finance to ensure invoices are issued correctly, paid on time, and billing issues are followed up.
• Tracking renewal conversations, dates, risks, billing status, and next steps accurately in our systems.
• Identifying churn risks and recurring issues within the segment, then working with internal teams to resolve blockers and improve the renewals process.

Benefits

• The opportunity to join a fast paced, growing company with exciting global opportunities.
• High potential for career growth.
• Working in modern beachside offices in Wollongong
• Reserved parking space and close access to public transport.
• The opportunity to be rewarded as the company succeeds.
• Enjoy and contribute to the fun and evolving culture of a growing tech company.
• Novated leasing.

If you are interested please click apply! 

Please note: We want to hear about you as a person, generic AI-generated content will not be considered.