Customer Service Representative - Narooma

• Part time and casual opportunities available, work within business hours with no weekends
• Banking experience not required, excellent training provided

Are you ready to start a rewarding career in banking? As a Customer Service Representative, you will join our team in providing great service and support to IMB Customers in relation to their financial needs. Due to internal promotions, we are now hiring a part- time team member, working Wednesdays, Thursdays and Fridays 8.45am-5.15pm. There is also a casual position are available, based at Narooma and covering Moruya/Batemans Bay.

About the role

• Having conversations and interactions with customers via all channels, including face to face, phone and online and helping them with their banking and insurance needs and enquiries
• Exploring new opportunities to find the right financial solutions that may improve their position
• Using various technologies, systems and digital platforms
• Cash handling, balancing and administrative duties
• Working with your Branch Manager and team to collectively achieve the goals and objectives
• Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures.

About you

• Experience in customer service, in any industry
• Flexible availability from Monday to Friday (casual) or Wednesday, Thursday, Friday (part-time)
• Cash handling experience and an accurate eye for detail
• A learning mindset and ambition to build a career in the banking industry
• An aptitude for technology and proficient in MS Office programs/apps
• Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment
• A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements
• A genuine desire to help people, work directly with customers as well as work with and support a team
• The willingness to travel within the region as required for training or staff relief.

About IMB

We are proud of our 145-year history helping members achieve their financial goals. As a member-owned bank, we’re focused on delivering great experiences, trusted service, and innovative solutions that make banking easier. An award winning and growing organisation, we’ve donated more than $13 million through our Community Foundation to over 1100 projects in the communities in which we live.

IMB Benefits include:

• A supportive culture that actively promotes inclusion and the wellbeing of our employees
• Competitive remuneration
• Wellbeing days
• Product concessions
• Paid parental leave
• Purchased leave options
• Study assistance
• Corporate uniform
• Genuine investment in your learning and professional growth.

To apply, follow the prompts. Applications close 6 September 2026. For further information contact Suzannah Walker, Talent Acquisition Advisor, at Suzannah.Walker@imb.com.au. Please note that email applications are not accepted.

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