Level 4 Security & Concierge Officer

About AG Security Group

AG Security Group is South Australia’s leading and largest privately-owned security organisation, protecting Australians for over 30 years. We are recognised for delivering a great customer experience, advanced technologies and innovative security solutions to government, utilities, critical infrastructure and commercial clients. Our workplace is positive, supportive and sociable, where collaboration, initiative and professionalism are recognised.

Our team is proud to have been recognised through national security industry awards and independent certification for best-practice safety, environmental and quality management. We have built a place where good people can do meaningful work, grow their capability and feel part of a trusted team.

About the Opportunity

We are seeking Security & Concierge Officers to become the welcoming, reassuring face of a professional multi-site environment across Adelaide’s CBD.

This is much more than a traditional static security position. You will be combining front-of-house concierge service with hands on security operations. You will be welcoming staff, visitors and contractors, managing access and monitoring CCTV and other security systems with a calm and professional attitude. The role offers genuine variety and the trusted responsibility and the satisfaction of helping employees, contractors and visitors feel both welcome and safe.

The site will have permanent day shift rotations.

Responsibilities of the role:

• Create a warm, professional first impression at reception and assist employees, visitors and contractors with enquiries.
• Manage visitor sign-in and sign-out, identity checks, access passes and contractor induction requirements
• Conduct scheduled internal, external and perimeter patrols, identifying hazards, defects, suspicious activity and security concerns
• Respond professionally to incidents, emergencies and challenging behaviour, including de-escalation and evacuation support
• Maintain clear, accurate records and complete timely incident reports, daily logs and service documentation
• Work collaboratively with AG Security Group, client representatives, emergency services and fellow team members
• Follow all security, safety, privacy and site procedures while taking ownership of service quality

The following Certifications are required:

• A current South Australian Security Licence
• A current Australian Driver’s licence
• Current First Aid Certification (preferred)
• Current Fire Warden accreditation
• Unrestricted work rights in Australia
• Working with Children Check
• We will require a new National Police Check as part of the onboarding process

About You

You will thrive in this position if you enjoy helping people, take pride in your presentation and can move comfortably between polished concierge service and practical security duties. You are calm under pressure, naturally observance and trusted to use sound judgement without constant supervision.

What We Offer

• A stable opportunity with variety, autonomy and meaningful responsibility
• A role that develops both your security capability and premium customer service experience
• Supportive onboarding, clear procedures and ongoing opportunities to grow
• A friendly, inclusive team culture where professionalism and initiative are valued
• An Employee Assistance Program available to employees and their families
• A professional uniform and the backing of an established South Australian security organisation