Client Service Representative

Create exceptional moments with a global leader defined by precision and excellence.The Company
At SEIKO, time is more than a measure - it’s a philosophy. Since 1881, SEIKO has set global standards in craftsmanship, innovation, and design. Today, our legacy continues through people who share our commitment to excellence and our belief in always staying "One step ahead of the rest."Seiko Australia is dedicated to delivering high‑quality products and exceptional client experiences. With a legacy built on precision, innovation, and trust, our mission is to grow our brand while fostering a culture of teamwork, excellence, and exceptional service. As a member of our Boutique, you will represent a brand admired around the world.
The Opportunity
As a Client Service Representative, you play a vital role in ensuring the Client Service team provides support and service to their clients. The position involves gaining product knowledge to be able to help clients with their questions, problems and professionally deal with any complaints. The communication is generally by telephone and email. This role will also be supporting the other functions of the Client Service Department.
The Role
Provide friendly, helpful and professional support to the client of SeikoPositively assist the other teams at Seiko with their queries. Particularly the sales team.Support clients working with Seiko’s various Retail Portals and encourage clients in their use.Professionally write emails and utilise templates where provided.Handling complaints, providing appropriate solutions and alternatives.Learn product knowledge and other information for effective communication to clients.Help improve the communication to clients both external and within the company.Help with the transaction processing of the Client Service Department. This includes but not limited to data entry and the processing of watch repairs through the company.Positively contribute to the Client Service team and assist in all aspects of the department’s functionsSupport of areas of Client Service such as spare parts and the watch makers.
Your Skills
Excellent communication skills - both verbal and writtenAbility to acquire and retain product knowledgeExcellent problem-solving skills/abilityHigh accuracy and attention toAbility to work collaboratively within a team environmentExperience in customer service
At SEIKO, you’ll be part of a high‑performing team that values teamwork, collaboration, and continuous improvement. If you’re driven, detail‑focused, and inspired by working with a team that strives to be one step ahead of the rest, we encourage you to connect with u