Continuous Improvement/System Administration Officer

About the role 

Knox City Council is seeking a Community Care Continuous Improvement & System Administration Officer to support the Community Access & Support department in delivering high-quality services to our community.

This role will lead the administration and continuous improvement of our client management system (Carelink) and other key systems, ensuring data integrity and effective reporting. You will work closely with staff to build system capability, improve processes and support service delivery.

You will also contribute to quality improvement initiatives, support compliance with Commonwealth Home Support Program (CHSP) requirements and Aged Care Quality Standards, and assist with reporting through Carelink, My Aged Care and the Data Exchange (DEX).

We're looking for someone with experience or a strong interest in client management systems, data analysis, business improvement and community or aged care services. Strong communication, problem-solving and stakeholder engagement skills will be key to your success.

This is a part time temporary role (0.6 EFT) based at Civic Centre. We support flexible working arrangements while ensuring operational needs of the role are met.

This is a Band 5 classified role. Remuneration will be $83,593.07 to $97,258.47 (depending on experience) (pro-rata for part time) plus superannuation in accordance with the Superannuation Guarantee. 

What you will bring to this role  

The key selection criteria for this role are: 

How to apply  

Please submit your application, including your resume and cover letter online via the ‘Apply’ button by 11:55pm on 2 September 2026.

All applications must be made via the online portal. No applications direct to the hiring manager will be considered. 

For further information on this role please contact Danielle Utting, Community Care Performance and Strategy Program Lead, at ***************@knox.vic.gov.au or on 0400 279 ***. 

A link to the position description can be found in the job listing on our Knox City Council Jobs and Careers page.   

Please note: Candidates will be shortlisted as applications are received and this role may close earlier than the anticipated closing date. 

Why work at Knox 

Discover your future at Knox City Council, where you will deliver meaningful impact, find great opportunities and work with committed people to shape our community. As an employee of Knox, you can enjoy: 

• Broad range of leave options including up to 16 weeks primary and up to 4 weeks secondary parental leave

• Salary sacrifice option for Council-owned childcare fees 

• Opportunities to take on temporary roles or work in different teams to build skills and support career growth

• Support towards further study 

• 50% off Knox Leisureworks memberships 

• Employee Assistance Program (EAP) for support in managing personal and work-related challenges.

To find out more about the benefits of working at Knox City Council, visit knox.vic.gov.au/why-work-knox

Inherent requirements

To view the inherent requirements for this position please see attachment below.  

• Office Based role(s) - Inherent Requirements Table .DOCX

Our commitments

Knox City Council is an Equal Opportunity Employer that is committed to providing a workplace that embraces diversity and inclusion. We are committed to a positive, barrier-free recruitment process. If you have any support or access requirements, we encourage you to advise us at the time of application. 

Knox City Council has zero tolerance for child abuse and all forms of harm to children. All children and young people who access our services, programs, events and facilities have the right to feel safe and be safe. This includes spaces owned or managed by Council. We take the wellbeing and safety of children and young people in our care seriously. We maintain a child safe organisation by embedding the protection of children into everyday thinking and practice. All Knox City Council employees, contractors and volunteers are responsible for ensuring children and young people are valued, heard and protected from abuse. 

Knox City Council acknowledges our offices are located on the traditional lands of the Wurundjeri Woi-wurrung and Bunurong people of the Kulin Nation. 

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