Restoration Coordinator (Insurance)

Restoration Coordinator

Cardiff, Newcastle | Full-Time | Monday to Friday

About KBA

KBA Insurance Repairs is one of Australia’s leading insurance building specialists, delivering residential insurance repairs, restoration and remediation, make safes and asbestos removal services across Australia.

We’re a fast-moving business with a strong focus on getting things done, supporting our customers and delivering quality outcomes for our insurer clients.

Due to an internal promotion, we now have an opportunity for an experienced Restoration Coordinator to join our Cardiff team.

The Opportunity

This is a great opportunity for someone who enjoys being busy, taking ownership and seeing jobs through from start to finish.

You’ll play a key role in coordinating restoration claims, working closely with customers, insurers, technicians and our wider trade network to keep jobs moving and deliver the best possible outcome.

We’re not looking for someone who simply waits for the next task. We’re looking for someone who is organised, confident, proactive and comfortable making decisions in a high-volume environment.

What You’ll Be Doing

• Coordinate restoration claims from allocation through to completion

• Allocate technicians and contractors across our restoration network

• Manage a high-volume portfolio while keeping priorities on track

• Proactively follow up jobs and drive them through each stage

• Communicate with customers, insurers, trades and internal teams

• Monitor timeframes, costs and service expectations

• Quickly identify issues and find solutions to keep jobs moving

• Maintain accurate job information and updates within Prime

• Assist with Make Safe coordination during peak and event periods

• Work closely with our Restoration and Operations teams nationally
  

What We’re Looking For

You’ll ideally have experience in insurance repairs, restoration, building, or similar coordination environment. You will needs HANDS ON experience in trade coordination.

More importantly, you’ll be someone who:

• Takes ownership and follows things through

• Can confidently manage competing priorities

• Is comfortable working at pace

• Communicates well with different people and personalities

• Has strong attention to detail

• Can solve problems without needing constant direction

• Enjoys being part of a team but can work independently

• Wants to continue learning and growing within the business
  

Experience with Prime EcoSystem would be highly regarded but isn’t essential.

Why Join KBA?

• Join an established and growing national insurance building business

• Step into a role created through internal career progression

• Develop experience across Restoration, Make Safe and insurance building

• Work with a supportive and experienced team

• Be given genuine ownership of your portfolio

• Enjoy variety — no two days are quite the same

• Opportunities to grow your career across different areas of KBA
  

The Details

This is a predominantly office-based position at our Cardiff office, working Monday to Friday, 8:30am – 5:00pm.

If you’re an experienced coordinator who enjoys taking control, solving problems and keeping things moving, we’d love to hear from you.

Apply now and come grow with KBA.